Team Leader for Airbnb Project

Há 5 dias

Lisboa, Portugal Webhelp Tempo inteiro

**Location**
- Lisbon, Portugal**Language**
- French***

**Description**:
**About Webhelp**

**Webhelp** is a French multinational BPO company that is making business more human for the world’s most exciting brands. **By choosing Webhelp,** you will be part of a community of over 120,000 game-changers from more than 140 locations in 60 countries.

Join us at **Webhelp **and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects for some of the most progressive B2C and B2B brands worldwide.

**What you’ll be doing at Webhelp**

As a **French and English-Speaking Team Leader for AirBnB project**, you will:

- Supervise, monitor and develop a team of Customer Advisors.
- Closely monitor the SLA’s and KPI’s of the project.
- Guarantee the continuous monitoring and improvement of the KPI's project by identifying performance gaps, analyzing root causes, and developing strategies to improve the results of the team.
- Lead a team to success by creating an inspiring customer service environment focused on quality and achieving high-level performance.
- Create an inspiring team environment with an open communication culture
- Have a unique opportunity to start working in a consolidated market where you can directly contribute to the company’s fast-paced growth and internal progress in different job positions.

**We’ll be a great match if you**:

- **Have a high level of French (written and oral) and fluent in English (B2)**:

- Have Previous experience in the insurance industry (mandatory)
- Have at least on 1 year of previous experience in Team Management (mandatory)
- Have In-depth knowledge of performance metrics (KPI’s)
- Have excellent communication and leadership skills

**What we offer you**:

- Strong compensation package (14 monthly payments per year plus bonus)
- Monthly meal allowance paid in voucher card (net)
- Private Health Insurance from day 1
- Personal and career development programs and mentoring to develop skills
- Possibility to participate in a growing multicultural Project
- Flexible Schedule from Monday to Saturday
- Work in a diverse environment with people from over 75 nationalities
- Benefit from our modern amenities, many discounts in local businesses, free medical appointments at the office, sports and social responsibility activities, internal parties and much more
- We promote inter-company mobility to work at any of our sites around the world
- Relocation package and accommodation guaranteed (for 12 months)
- Workplace**:Work on-site in Lisbon, Portugal**

**Webhelp Portugal** is an equal-opportunity employer.

**Webhelp** considers diversity as a fundamental resource and it offers everyone access to employment opportunities, regardless of their gender, age, religion, ethnicity, or any other classification protected by applicable national laws.

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