Car Repair Agent with Dutch

Há 3 dias


Lisboa, Portugal Talent Search People Tempo inteiro

**Organization**:
You will join an innovative company, with a young and multicultural environment and more than 130 years of presence in the market. The original and welcoming offices are located in Lisbon, very well connected both by car and public transport, and you will be able to continue boosting your career by being part of the 390 000 employees around the world that have helped create trends in innovation and connectivity.

**Function**:
What you will do:
Analyse technical problems (root cause analysis) with cars and/or, light goods vehicles (LGV) and/or, heavy goods vehicles (HGV) of all brands and provide technical assistance to customers through all existing communication channels.
1st level resolution rate: 50% after 6 months, 70% after 12 months
Follow defined work instructions and escalation processes for all possible types of incidents.
Track all incidents in our internal incident management system.
Maintain communication with other Bosch sites, departments, and colleagues who are engaged in the support processes.
Input for FAQ and knowledge database.
Establish good relationships with colleagues and customers in order to achieve a correct flow of information.
Willingness to work in the office and/or remotely according to business needs.

**Requirements**:
Who you are:
Completed vocational education as a master mechanic, automotive mechatronics technician (mechanics and/or electronics), automotive service technician, or country equivalent certificate
Minimum 1-3 years of experience working in workshops with cars and/or LGV/HGV.
Dutch oral and written communication skills level C1 (minimum) required
English oral and written communication skills level B2 (minimum) required. Other additional European languages are a plus.
A team player who is 100% service and solutions focused
Methodical troubleshooting skills required
Basic knowledge of IT systems would be an advantage
Professional experience in a customer-facing position would be an advantage
Customer orientation
Professional communication
Ability to work well in difficult situations

**What we offer?**:
Challenges in an international environment
Career opportunities in one of the best companies in the world
Flexible hours
Medical services
Discounts for employee's sports and health-related activities
Canteen
Good access to public transport
Space for creativity.

**Do you need +info?**:
Laura Schulz- (+34) 93 231 00 00 (Ext.142)



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