Application Manager

**Service Manager for Siemens Financial Services (M/F/d)**

**Looking for a chance to create a positive impact on our society?**

**_ Financing the Future _**_We_ are more than Financial Services - We are turning ideas into reality: Be it the global transition to cleaner energy sources, the digitalization of manufacturing, the rapid development of smart infrastructure, mobility solutions and healthcare systems - financing is more crucial than ever. We make real what matters by combining our financial expertise with deep technical know-how to provide unique financial solutions. Do you want to play an essential role in helping build a better future? Are you also keen on turning established thinking on its head in the search for game-changing solutions that maximize value creation? Then join our team and let’s develop together what will be important tomorrow

***What part will you play?**

We are looking for an IT Service Manager to become part of our Siemens Financial Services Information Technology (SFS IT) team. This role has end-to-end responsibility to develop, deliver and maintain business services within an agreed framework, and to provide service delivery of information and communications technology. You will ensure that regulatory, security, and compliance requirements, as well as agreed service levels, are met, while working with teams from IT service operations.

As an IT Service Manager, you will:

- Take end-to-end responsibility for the operation of the service (incl. coordinating the system update and recertification activities), according to agreed service level agreements.
- Ensure that work is carried out in accordance with agreed quality, audit, and security standards.
- Be responsible for analysis and verification of problems reported and for generation of adhoc reports on demand.
- Be responsible for validating the tickets raised in our Service Now platform and to ensure that the tickets have the required information needed for second level support team.
- Be responsible for job monitoring and performing neccessary action on the aborted jobs.
- Be responsible for proper documentation and tracking of the deadlines with respect to release process as well as create test plan, coordinate test activities and defect analyis for system update activities.
- Drive digitalization and system automation with new technologies and trends and strive for continuous service improvement.
- Be responsible for communication, collaboration, and relationship management of key internal and external stakeholders, regarding service status, planning, and information sharing.

Responsibility To make a difference, you must have:

- 5+ years’ experience, preferably in a financial services company, in a technical and managerial support role with business process and system architecture
- Preferably technology-related skills in financial services, systems & platforms
- Basic SAP knowledge
- A self-driven, problem solver attitude and be able to identify and focus on relevant items in large amounts of information
- Knowledge of Microsoft Office 365 Services
- Understanding and knowledge of service programming interfaces (API REST) and experience in managing of cloud infrastructure services (preferably Azure or AWS Cloud) will be benficial
- ITIL & agile qualification or demonstrable relevant experience
- Relevant experience in audit management and IT system compliance
- Professional communication and presentation skills
- Fluent business English language skills (speaking and writing)
- German language skills (speaking and writing) are desired

Curious about our Tech hub?
The Siemens Lisbon Tech Hub has more than 1000 experts with several IT expertise: Application Development, Artificial Intelligence, Big-Data and Robotics, Cyber Security, Project Management and much more, making it one of the largest in Europe - check it out

You will love to have:
Flexible home office and schedule policy, financial support to improve your home office setup, medical center in the facilities, sport groups, volunteering initiatives, office parties and games in a cool and relaxed environment.

Access to e-learning platforms (Pluralsight, Learnlight, Bookboon, Linkedin Learing and more), discounts with partners.

Siemens #LXTechHub #ITMakesUsMove
We recognize that building a diverse workforce is essential to the success of our business. Therefore, Siemens provides equal employment opportunities to all qualified individuals without regard to race, creed, color, religion, national origin, age, sex, marital status, sexual preference, or non-disqualifying physical or mental handicap or disability.

**Organization**: Siemens Financial Services

**Company**: Siemens S.A.

**Experience Level**: Experienced Professional

**Job Type**: Full-time