Application Manager

Siemens Global Business Services (GBS) enables Siemens units worldwide and external customers to accelerate their business transformation into a sustainable and digital future.

Our portfolio comprises services driven by expertise and the latest technology - with a strong focus on innovation and digitalization in areas like business administration, human resources, supply chain management, sales, marketing, and engineering.

In our GBS Western Europe and Africa Hub we are already more than 1400 connected people, from over 57 different nationalities spread across 14 countries.

GBS Digital Solutions offer innovative technology solutions and customer-oriented digitalization services and co-develop digital solutions to solve our customers' business challenges, leveraging our modern technology layer and partner ecosystem. We consult them with our holistic, 360° digital advisory service, encompassing the data-driven discovery of digitalization potential along their business processes.

**Are you ready to be part of the change and help us make real what matters?**

**Your mission will be**
- Coordinate Application Delivery and supervise and report on service performance metrics such as SLAs, KPIs, and operational costs.
- Support the development of strategies to improve service quality, efficiency, and user satisfaction.
- Act as the primary point of contact for service providers, coordinating efforts to align services with business needs.
- Build positive relationships with IT business units, stakeholders, and providers to ensure alignment with interpersonal goals.
- Facilitate cross-department communication to address challenges and implement solutions.
- Regularly evaluate processes to identify and implement improvements for cost-effectiveness and operational excellence.
- Participate and create the risk assessments and protection risk analyses to proactively address vulnerabilities.
- Ensure alignment to regulatory standards and organizational policies, particularly regarding data protection and access control.
- Implement, document and maintain the guidelines regarding the internal access control framework and roles authorization concepts.
- Create and maintain up to date the protection documentation and ensure that proper risk acceptance is obtained and recorded.

**We are looking for someone with...**
- Good communication and networking skills in an intercultural environment and across all management levels;
- Eagerness to learn new technologies;
- Knowledge of escalation procedures, incident management and other disciplines related to service delivery;
- Ability to manage and prioritize tasks efficiently;
- Proven resource planning and problem-solving skills;
- Bachelor's or Master's Degree in Computer Science or related Engineering field or equivalent practical experience;
- Excellent oral and written skills in English;
- At least 3 years of experience in a similar role;
- In-depth knowledge of ITIL principles;
- DevOps, Cyber Security and Agile methodologies will be an advantage;
- Availability for occasional business trips.

**What You Can Expect From Us**
A hybrid and flexible working model to promote a better work-life balance, along with a budget for home office support and the opportunity to do 16 hours a year of volunteer work. A health insurance, access to our on-site medical center, plus the chance to join sports groups.

In addition, you'll have access to online learning platforms and discounts with our partners. A shuttle bus to commute to the facilities and the possibility of financial support to your studies.

**What Makes Us Proud As An Employer**
- Merco - Companies and Leaders with the Best Reputation in Portugal (#1 Technology/Manufacturing)
- Forbes - World’s Best Employers (#1 Engineering & Manufacturing)
- LinkedIn - LinkedIn Top Companies (#2)
- OnStrategy - REPSCORE 2024: Brands’ Reputation in Portugal (#1 Engineering & Electronic Services)
- Fortune - World’s Most Admired Companies (#1 Industrial Machinery)
- SSON - Top 20 most admired Shared Services Organizations and Global Business Services in 2024

Please attach your CV in English.

**#Siemens #PeopleAtSiemens #GBSpartnerofchoice**

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