Customer Service Representative
Há 7 dias
David Kennedy Recruitment is working with a leading BPO/outsourcing company who is seeking to onboard a Turkish speaking Customer Service Representative for their Lisbon office.
Position: Customer Service Representative
Location: Lisbon, Portugal
Employment type: full-time
Remuneration: Base salary.
**DUTIES AND RESPONSIBILITIES:
- Maintain an expert knowledge of our filters, along with the tools you will use to fine-tune them
- Respond to filter-associated problems, questions, and necessary changes daily
- Continually QA, calibrate, and hone our filters by observing trends and analysing false positives/negatives
- Maintain a strong understanding of Community and Safety Policy guidelines
- Maintain a deep, active, and dynamic knowledge of your language market’s pop culture/current affairs/online vernacular
- Support the moderators by spending ample time working in moderation queues, provide your market team with relevant material and conduct frequent workshops.
**REQUIREMENTS**:
- Native/fluent in Turkish, both oral and written. Fluent in English (B2 level minimum)
- EU Passport holder or eligibility to work in Portugal
- Computer literate with the ability to adopt new knowledge quickly
- Strong critical and contextual thinking skills
- Ability to work in a fast-paced environment with high volumes and changing demands
- Stress-resilient and optimistic personality
- Professional with strong work ethic
- Ability to work independently, while being team player at the same time
- Ability to work in shift rotation (08:00 AM - 08:00 PM)
**BENEFITS**:
- Excellent remuneration package based on experience, skills and performance
- Be part of a dynamic multilingual, multicultural and creative team with positive and friendly atmosphere
- Relocation support
- Guidance and tools to reach your full potential.
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