Customer Service Representative with French

Há 4 dias

Porto, Portugal e-Infochips Tempo inteiro

**Position**:
Customer Service Representative with French

As **Arrow Global Components **(AGC), a part of Arrow Electronics, we are a leader in distribution and value-added services related to electronic components. We resell, customize, and distribute electronic components to our clients all over the world. Our business is based on a trusted, long-lasting net of relationships with industry leaders, both on the supplier and customer side.

Customer Service Representative is responsible for supporting the Sales team to enhance the customer relationship through proactive ownership of the entire customer backlog starting with clean order load. From order load the Customer Service Representative takes care of backlog management actions through to invoice and delivery of parts to nominated customers. Customer Service Representative also manage customer reserved inventory to meet all related goals and objectives for both Arrow and the Customer.

**Customer Service Representative at Arrow is responsible for**:

- Order to Invoice process.
- Communicate with Customers, Suppliers and delivering after-sales service for Business Customers (telephone, mail).
- Order Management.
- Management of all relevant backlog alerts.
- Management and response to all requested customer backlog changes.
- Cooperate with other departments like Sales, Asset and Logistics.
- Drive On-Time-Delivery performance in line with customer and company goals.
- Generate customer satisfaction.
- Drive efficiency.

**A few things you are expert at**:

- French min C1 level and English C1 level (both spoken and written).
- Good knowledge of MS office (advanced knowledge of Excel).
- Customer Service experience (might be also sales).
- Accountability.
- Communication and coordination skills.
- Customer oriented attitude.
- Team player.

**Our offer**:

- Interesting career development opportunities in a quickly growing environment.
- Fantastic working culture where you can make an impact.
- You're probably wondering what Arrow_ _is, we assure you that you already know_ _us_ _but you don't realize it yet By the time you make your morning coffee you've probably been in contact with us at least 5 times, and by the time you go to bed_ _- at_ _least 20 times Everything from cars_ _to coffee_ _makers, Arrows helps_ _to_ _design and create it. We provide expertise and support for the complete lifecycle of electronic components_ _a_nd computing services_ _by our distribution services._
- The work we do is everywhere, from things you’ve never seen to things you can’t live without. A Fortune_ _500_ _company with more than 18,800 employees in over 80_ _countries,_ _we_ _guide innovation forward for the world’s leading technologies used in homes, businesses and daily life. If it takes a charge, chances are we helped design it, build it and get it to market._

LI-MLMC

**Location**:
PT-Porto, Portugal (Avenida da Boavista)

**Time Type**:
Full time

**Job Category**:
Business Support

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