Customer Service Specialist

1 semana atrás

Lisboa, Portugal JUJUR Tempo inteiro

Position: German Customer Service Specialist

Location: Work from home in Portugal

Employment type: Full-time

Remuneration: Base salary

**DUTIES AND RESPONSIBILITIES**:

- Identify issues the clients are facing, handle complaints, provide solutions and alternatives, guide customers within the time limits
- Use cheat sheets, guides and protocols provided during the training
- Ensure customer satisfaction and provide professional customer support
- Identify when the issue should be re-assigned to another department
- Collaborate with other agents or teams in case of more complex cases
- Document each action taken in a CRM system in detail.

**REQUIREMENTS**:

- At least C1 level of German language, both oral and written. Fluent in English (at least B2 level)
- Accurate, efficient, and respectful communication manner
- Problem-solving and critical thinking skills
- A resourceful and stress-resilient personality that can adapt and remain calm in all situations

**BENEFITS**:

- Lunch vouchers
- Dynamic and creative team with a positive and friendly atmosphere
- Guidance and tools to reach your full potential.

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