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Digital Operations Specialist

2 semanas atrás

Amadora, Portugal NOKIA Tempo inteiro

**Come create the technology that helps the world act together**:
Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.

**The team you’ll be part of**:
As Nokia's growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.

At CNS (Cloud and Network Services) we are seeking a **Digital Operations Specialist** to join our team based in Portugal and support the CNS (Cloud and Network Services) product portfolio,and be part of the Global Care Center for digital operations and digital networks.

**What you will learn and contribute to**:
As a part of our team you will:

- Analyze, investigate and solve the technical issues indicated by the customers;
- Deliver to the customers the appropriate services for the maintenance of their networks;
- Guarantee the highest satisfaction level of the customer through the SLA (Service Level Agreement);
- Diagnose and solve customer’s problems on remotely;
- If necessary, start an on-location intervention via the intervention centre;
- When applicable, coordinate with product expert;
- Give information on incident and end it;
- Identify business opportunities and transfer them to the sales team;
- Obligations period;
- Interactions with customers, technical experts, intervention centres & Welcome Centre.
- On duty rota 24x7 when required to meet client demands.

**Your skills and experience**:
**You have**:

- Fluent English level (written and spoken)
- Strong communication and interpersonal skills.
- Kubernetes technical medium expertise;
- Virtualized infrastructure knowledge expertise;
- Overall troubleshooting experience.

**It would be nice if you also had**:

- Oracle and MariaDB knowledge;
- Scripting knowledge;

**What we offer**:
Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

**Nokia is committed to inclusion and is an equal opportunity employer**

**Nokia has received the following recognitions for its commitment to inclusion & equality**:

- One of the World’s Most Ethical Companies by Ethisphere
- Gender-Equality Index by Bloomberg
- Workplace Pride Global Benchmark
- LGBT+ equality & best place to work by HRC Foundation

At Nokia, we act inclusively and respect the uniqueness of people.

Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.

We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.