Partner Manager, Bpos

**About Unbabel**
Unbabel eliminates language barriers so that businesses can thrive across cultures and geographies.
The company’s language operations platform blends advanced artificial intelligence with human editors, for fast, efficient, high-quality translations that get smarter over time. Unbabel integrates seamlessly in any channel so that agents can deliver consistent multilingual support from within their existing workflows. Making it easy for enterprises to grow into new markets and build seamless customer experiences in every corner of the world.

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What's the opportunity about?*
We are looking for a Partner Manager who will play a key role in how we manage and drive business through our strategic BPO reseller partners.
Our existing partners are amongst the largest vendors in the Customer Service and we need exceptional, cross-functional talent to drive expansion within our BPO portfolio. Our development-focused culture allows employees to thrive personally and professionally.

**How you’ll contribute**:
As a Partner Manager, you will be accountable for developing the strategy and approach to landing and deploying within a set of BPO partners. Stakeholder management and creative high touch B2B programs that drive revenue will be the key areas you’ll focus on, namely:

- Partner Management: Own the day to day relationships for a portfolio of strategic BPO partners
- Business Development: Work cross functionally with internal teams and partners to identify new business opportunities and drive pipeline progression
- Partner Enablement: Work with each BPO to build a deep understanding of our joint value proposition and drive co-selling initiatives

**Requirements**:
Unbabel is innovating and disrupting the Customer Service industry and is now expanding its offering to Localisation and Marketing use cases too, we’re determined to continue to establish ourselves as the leader in the industry and you’ll be the face of Unbabel for our reseller partners.
- You are well-versed in the BPO industry and understand what the top priorities of the key stakeholders in Customer Service are
- You are passionate about the Customer Service industry and innovating and disrupting it with technology and software
- You take ownership for enhancing the customer experience, assisting partners by utilizing consultative selling practices to identify partner and customer needs and provide appropriate solutions
- You are comfortable and have experience in working effectively with people at all levels in an organization
- You are passionate about continually building and managing a pipeline of new business, upselling, and cross-selling opportunities

**What you need**:

- 3+ years of BPO experience within Customer Service, with track record of over-achieving targets
- Understanding or experience with SaaS business model and go-to-market is highly desirable
- Experience with partner programmes or initiatives that are revenue driven is a plus
- Passionate about Technology and Innovation
- Proven track record of building relationships with clients, sourcing, selling and executing strategy projects and/ or meeting sales quotas
- You are entrepreneurial and self-driven

**Benefits**
- Competitive salary at one of Europe’s leading tech startups
- Stimulating startup environment committed to diversity and inclusion
- Flexible working hours
- Individual budget to set up your workstation (mechanical keyboard, mouse, etc.)
- Stock options
- Health Insurance
- Role-related and professional skills training, to support you on your career journey
- Access to a mentor within the company, to oversee your development in the area or your choice.
- Free Calm App Subscription
- MacBook and external monitor
- Yearly company retreat

**Unbabel’s Values**:

- **Create Understanding**: This person is empathetic, curious, listens to understand, communicates clearly, and collaborates. They give and provide feedback to others to improve our business and the client experience.
- **Move the Needle**: This person is innovative, smart, hungry, ambitious, passionate and creative. They provide creative solutions and think outside the box. They’re willing to go above and beyond to meet client's and co-worker's needs.
- **Follow it Through**: This person is mission driven. They are outcome-oriented, pragmatic, and accountable. They take responsibility for completing tasks and projects. They consistently deliver on commitments, they admit their mistakes and they learn from them.
- **Build the Tower**:This person likes to have fun and embodies our culture and camaraderie. They respect and celebrate diversity. They live the company’s values and consistently maintain their ethical principles even during the most challenging situations.

**What to expect from our Interview process?**
- Interview with a recruiter (30 min)
- Interview with Zuzana Madarova, CX Business Director (30 to 45 min)
- Interview with Tom Jones or Philippe Lecerf, Senior Accoun