Operations Manager

**Meet the Team**

You will be part of the Commerce Operations EMEA organization and will work closely in person or through digital channels with your peers in-country or across EMEA/global. With a thorough understanding and knowledge of your audience, you will serve as a trusted advisor to our clients (Customer/ Cisco Sales).

**Your Impact**

The Operations Manager is the bridge between ONEx/Commerce Operations and Cisco’s client (Customer/ Cisco Sales) operational experience. As the trusted advisor to our clients, the Operations Manager will be responsible for providing operational expertise and accountable for the execution of performance management, enablement, readiness, and advocacy in areas that would save time and effort for our clients. Operational Managers also articulate Operations strategy and represent client experience and requirements.
- The Operations Manager, in addition to the above, will be responsible for driving AI and digitization initiatives by improving intent detection through testing and refining knowledge bases. They will oversee knowledge curation to ensure accurate and effective information dissemination and will enable and support sellers in adopting AI technologies, including conducting capability demos. Additionally, the Operations Manager will collect and analyze use cases from sellers to foster continuous improvement and innovation.
- The Operations Manager achieves the above by ensuring close collaboration with cross-functional teams, including Commerce Operations Global Delivery teams. They improve workflows and minimizes points of friction, manage, and facilitate client expectations, problem solve for clients, and use their voice and data insights to drive the experience and influence simplification and efficiency across specified services.

**Minimum Qualifications**:

- Bachelors + 5 years of related experience, or Masters + 2 years of related experience.
- High proficiency in English.
- Ability to work cross-functionally inside and outside of CLO.
- Strong communication, presentation, and relationship skills
- Strong planning and analytical skills
- Ability to listen and translate stakeholders’ priorities into actions.
- Ability to engage at executive level for regular operational reviews.
- Accountability for Field teams/stakeholder experience and operational performance
- Ability to manage escalations including at the executive level.
- Excellent proficiency in Microsoft Excel, PowerPoint creativity

**Preferred Qualifications**:

- Experiencing managing projects of small and medium
- Deep operational knowledge (processes, policies, capabilities, Cisco organization and x-functional teams' alignment)
- Ability to analyze trends and leverage analytics for problem identification and field problem articulation and data storytelling.
- Demonstrated, take-charge attitude, and able to demonstrate flexibility and resiliency.
- Ability to articulate Field/Sales teams sentiments and feedback into actionable insights and problem descriptions.
- Ability to adapt quickly to changing priorities.

**#WeAreCisco**

WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all.

Our passion is connection—we celebrate our employees’ diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best.

We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer—80 hours each year—allows us to give back to causes we are passionate about, and nearly 86% do

U.S. employees have **access** to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:
.75% of incentive target for each 1% of revenue attainment up to 50% of quota;
1.5% of incentive target for each 1% of attainment between 50% and 75%;
1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans