Safety Investigation Specialist I
Há 5 dias
**About the Role**
As a Safety Investigations agent, you will work efficiently and effectively through our most critical incidents to drive top results in customer service, accuracy and timely case resolution.
Investigators will work closely with our internal customers - Communications, Trust & Safety, Insurance and Legal - to coordinate and facilitate case resolution according to support logic for high severity incidents while balancing external customer service, communications, expectations and demands.
- Respond to high volume, live queue of sensitive incident inbound cases. Mainly L1/L2 and part of L3/L4 urgent volume.
- Respond to driver-partners, riders, eaters, couriers, claimants, third parties, and stakeholders related to incidents/accidents that occur in connection with the platform
- Appropriately support reporting parties, ask thorough questions in order to sufficiently understand the details of the incident, establish an empathetic relationship, and ensure thorough documentation of the conversation.
- Categorize incidents/accidents with appropriate contact types for the Special Investigations Unit to further investigate.
Basic Qualifications
- Demonstrate excellent interpersonal skills and ability to establish trust. Crisis center, law enforcement or social work experience.
- Strong EQ, emotional regulation, communication, problem-solving, critical thinking.
- Bilingual (SP/PT) - **Mandatory
-
Bilingual Safety Investigations Specialist I
3 semanas atrás
Lisboa, Portugal Uber Tempo inteiroA leading ride-hailing service provider is looking for a Safety Investigations Specialist I who is proficient in Spanish and Portuguese. This full-time role involves managing and documenting sensitive incidents related to the company's platform, requiring strong interpersonal and problem-solving skills. Applicants should have crisis management experience and...
-
Safety Investigation Specialist I
Há 4 dias
Lisboa, Portugal Uber Tempo inteiro**About the Role** As a Safety Investigations agent, you will work efficiently and effectively through our most critical incidents to drive top results in customer service, accuracy and timely case resolution. Investigators will work closely with our internal customers - Communications, Trust & Safety, Insurance and Legal - to coordinate and facilitate...
-
Spécialiste Confiance
2 semanas atrás
Lisboa, Portugal jobsonboard.work Tempo inteiroWe are currently seeking a Trust & Safety Specialist fluent in French and English to support digital platform integrity, risk prevention, and user protection operations. This role is essential to ensuring safe interactions, regulatory compliance, and the enforcement of community standards across online services. As a Trust & Safety Specialist, you will...
-
Safety Investigation Specialist I
Há 7 dias
Lisboa, Portugal Uber Tempo inteiro**About the Role**: As a Safety Investigations agent, you will work efficiently and optimally through our most critical incidents to drive top results in customer service, accuracy and timely case resolution. Investigators will work closely with our internal customers - Communications, Trust & Safety, Insurance and Legal - to coordinate and facilitate case...
-
HR Health
4 semanas atrás
Lisboa, Portugal Europcar Tempo inteiroYou may choose to display a cookie banner on the external site. You must specify the message in the cookie banner and may add a link to a relevant policy. If you are unfamiliar with these requirements, please seek the advice of legal counsel.HR Health & Safety Specialist page is loaded## HR Health & Safety Specialistremote type: Hybridlocations: Lisboatime...
-
HR Health
3 semanas atrás
Lisboa, Portugal Europcar Tempo inteiroYou may choose to display a cookie banner on the external site. You must specify the message in the cookie banner and may add a link to a relevant policy. If you are unfamiliar with these requirements, please seek the advice of legal counsel.HR Health & Safety Specialist page is loaded## HR Health & Safety Specialistremote type: Ibridolocations: ...
-
Health and Safety Specialist
Há 4 dias
Lisboa, Portugal OLX Tempo inteiroWe are seeking a highly organized and detail-oriented individual to join our team as a **Health and Safety Specialist/ Office Assistant.** This dual role involves ensuring compliance with health and safety regulations while providing essential Office support to maintain a smooth and efficient office environment. This role is ideal for a highly organized,...
-
Process Safety Specialist
Há 7 dias
Lisboa, Portugal Galp Tempo inteiroAt Galp, we believe that together we can make a difference in society by contributing to a more sustainable energy future. Changes starts with our people, where agility, continuous improvement, internal alignment and external focus are the values that define our organization where everyone, without exception, can reach their ultimate potential. We're...
-
Technical Safety Specialist
2 semanas atrás
Lisboa, Portugal PRINCIPLE POWER Tempo inteiro**Education Required**: University Degree (in Engineering - naval, mechanical, civil, environmental), with additional qualification / training in health and safety, risk management, construction, environmental health, science or engineering is preferred. Working knowledge of Risk Management, namely ISO 31000 standard is an added value. Trained or...
-
Inbound Marketing Specialist
2 semanas atrás
Lisboa, Portugal Beta-i Tempo inteiro**Intro about Beta-i**: Beta-i is a collaborative innovation consultancy with global reach. We’re experts at managing corporate open innovation, pilot-oriented projects with highly-curated startups, and designing products and services alongside in-company teams. Since its start in 2010, Beta-i has connected thousands of entrepreneurs, mentors, experts,...