Process Owner

Há 6 dias

Porto, Portugal Linde Global Services Tempo inteiro

Linde Global Services

**Process Owner - Customer Service processes (M/F/d)**

Porto, Portugal (req11334)

**What you will enjoy doing**
- You will define a roadmap to process quality improvement
- Be responsible for benchmark processes with other countries and regions and define clear guidelines for best practices and make the change happen
- You will create meaningful changes, identifying cost saving and Identify process risks, roadblocks and improvement opportunities
- You will review, approve and communicate in a timely manner, process changes and/or improvements
- Get the buy in from the different BU’s to change processes
- Calculate together with FICO process savings and report them in powersteering
- Propose and supervise KPIS for the different processes, guaranteeing a standard productivity
- Manage robots that have an interaction with processes and define contingency plans for all scenarios

**What makes you great**
- University degree, preferably in economics, business administration or similar
- Minimum 3 years professional experience in a similar role (preferably in a multinational service company)
- In-depth knowledge of process and procedure improvement
- Advanced Excel user
- Advanced level of spoken and written English
- Working experience in Audit desirable
- SAP user desirable

**Why you will love working with us**

Are you looking for challenges? We face them every day and we know we grow by mastering them. Collaborating with our customers is key for our success and together with you we want to achieve our ambitious objectives. One thing is for sure - while we love working with our customers, there is no compromise on being compliant. We do business with our customers with integrity.

Linde acts responsibly towards its shareholders, business partners, employees, society and the environment in every one of its business areas, regions and locations across the globe. The company is committed to technologies and products that unite the goals of customer value and sustainable development.

**What we offer you**

**This role is a full time position based on an limited. The standard weekly working hours will be from 08:00 hrs till 17:00.**

**Have we inspired you? Let´s talk about it**

**Your contact person**

Linde Gas España
Linde HR Team

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