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Service Now Solution Team Lead

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Porto, Portugal PTC Group Tempo inteiro

**About the job Service Now Solution Team Lead**:
Our client is an international technology group with around 10.000 employees all over the world. It unites technologically leading companies with more than 100 production, service and sales locations and offers its customers solutions, products, and services in Digital, Logistics Systems, Pharma Systems, Tissue and Tocacco.

**Responsabilities and Tasks of the Job**

The Service Now Solution Lead has the overall responsibility for our client Service Now solution, the daily operations and maintenance of the platform and its ongoing development. This role is part of the overall Applications Domain.

The primary function is to ensure the Service Now Solution is operational to enable our 10,000 users to access both he ITSM and HR Portals we provide.
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- Service Now architecture and security
- Operational excellence and associated KPI definition
- Level 3 support and major incident resolution
- Resources and capacity management for the aforementioned services
- Product development lifecycle management from conception to delivery
- Service, vendor and contract management
- Staff performance, development and target setting
- Budget planning and service administration