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Administrative Assistant

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Lisboa, Portugal Mercer Tempo inteiro

**ADMINISTRATIVE ASSISTANT - Health and Benefits team**

**What can you expect?**
- Support the business of Health and Benefits through an operational point of view;
- Understand all Mercer benefits solutions and become a more complete professional;
- Get to know different clients and realities, becoming a trusted advisor;

The Health and Benefits Admin team main objectives are related to ensure the operational management with the Insurance Company. It is focused on making inclusions, exclusions and data changes, verify and reconcile the billing and support the claims processes, including the support of a Clinical Consultant, manage the employee benefits and provide support.

**We will count on you to**:

- Process and review participant forms and requests, and assist with complex participant questions;
- Perform peer review on participant transactions. Assist Service Center with escalated participant phone calls;
- Prepare and peer review of clients reports to include: weekly, monthly and quarterly reporting;
- Monitor timely processing of files and reports;
- A Plan Administrator is a contributor, providing experienced, independent administrative support.

**What you need to have**:

- At least a B2 level of English;
- Microsoft Excel skills;
- Team Player with excellent interpersonal skills;
- Be people oriented;
- Organized and process oriented;
- Good communication skills.

**What makes you stand out?**
- Experience in customer support.

**What's in it for you?**
- Be part of a multinational organization where you'll be able to learn, grow and develop your career;
- Flexible work environment and hybrid work from home policy;
- Employee benefits including a pension contribution, life assurance and private medical insurance.

Marsh and McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, and gender identity.