Customer Service Supervisor

1 semana atrás

Lisboa, Portugal TP Portugal Tempo inteiro

What you can expect- Are you passionate about managing people and achieving goals?- Do you feel comfortable in leadership roles? Do you have previous experience managing medium-sized teams, ensuring that they deliver the best service possible?- If you think that this is up your speed, then this may be the opportunity for you-
- What you'll do- Ensuring the team’s development, monitoring and evaluation;
- Motivating the team;
- Managing the team daily, according to internal policies;
- Ensuring the accomplishment of the Key Performance Indicators;
- Developing action plans for continuous improvement.- What you'll need- Fluency in Portuguese (Native level);
- Fluency in English (B2 level);
- Experience as supervisor/leadership positions;
- Experience with customer service and live channels;
- Analytical ability, decision making, and team player;-
- **Please note that we will only consider CV if submitted in English.**-
- Benefits- Excellent work opportunity in a dynamic leading multinational company;
- Investment in training and personal development;
- Modern, centrally located buildings with canteen facilities and an excellent public transportation connection;
- Health Insurance;
- Free Portuguese language courses, sport activities and organized events;
- Free healthy meals in the cafeterias, such as soup, bread, salad and fruit.-
- Teleperformance Portugal-
- TP Portugal is **one of the 25 best companies to work for in Europe, according to Great Place to Work®. It was also recognized as the Best and Largest Exporting Company and the Best Job Creator in Portugal by Exame magazine**- With more than 14 000 employees for 67 markets, TP Portugal provides services in 37 languages. With a multicultural, highly qualified, and deeply specialized team, it offers a wide range of integrated omnichannel solutions. TP is a pioneer in technology applied to customer support and maintains the highest security standards.- TP Portugal continues to grow. Join our team and find your place at TP

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