Senior Technical Program Manager

Our Purpose
- Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build _a sustainable economy_ where everyone can prosper. We support a wide range of digital payments choices, making _transactions secure,_ simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._

Title and Summary

Senior Technical Program Manager

Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.

Overview:
Background

The Mastercard Authentication Program owns how consumer authentication works for both in-store and e-commerce transactional use cases. The primary purpose of this role is to develop and deliver best-of-breed authentication products for e-commerce transactional use cases that will drive uptake and penetration for the products and revenue for Mastercard. The authentication products that fall within this role’s responsibilities are ID Check, Token Authentication Service and Token Authentication Framework.

Overview
- Responsible for planning, execution, and delivery, from inception to completion, for an existing technology product or program
- Proactively manages the end-to-end delivery of engineering work though the engineering team and all dependent organizations
- Reports on progress, ensuring dependencies are covered
- Operates between teams and architectures overseeing the gaps between teams, processes, and systems, while removing all blocking issues leading to a successful delivery

**Responsibilities**:

- Plan and manage a group of related technology projects or activities in a coordinated way from inception through successful delivery
- Deep understanding of the design approaches and technologies utilized in your area
- Focus on the customer experience, the build and delivery processes and the problems to be solved
- Work across multiple scrum teams (may be cross-cutting across products, scrum teams, and/or technologies or work may be vertically focused on a single product or feature set)
- Align dependent organizations and remove/mitigate all blocking issues
- Work directly with external to the organization or external to Mastercard technology providers and customers
- Work with limited guidance, seeking guidance as needed because the product and delivery strategy is defined. The design is not.
- Deep understanding of the business and technical requirements for the solutions being built
- Understand the needs of the engineers and technical operations teams who have to build, maintain, and operate the system for the life of the system
- Recognize complex designs and propose simplified solutions by working with software design engineers, principals and TPMs
- Help customers and the engineering teams make trade-off decisions by considering all of the data including business goals, technical platform strategy, customer experience and maintainability. You identify blocking issues and manage their resolution.
- Identify, assess, track and mitigate issues and risks at multiple levels
- Write documentation as required
- Partner with industry vendors that provide technology or user experience design components that support our architecture and work with vendors on our implementation plans and roadmaps identifying partnership opportunities to increase our development velocity and our learnings
- Communicate role up of project issues and status in a concise, accurate, and professional manner for senior leadership consumption, escalating blocking issues when appropriate
- Communicate progress, anticipate bottlenecks, provide escalation management, identify, assess, track and mitigate issues/risks at multiple levels
- Work across teams to optimize processes
- Regularly review metrics and proactively seek out new and improved data/mechanisms for visibility ensuring your program stays aligned with organization objectives

Experience

Demonstrated ability to operate with independence and autonomy
- Experience defining and building cloud-native software products as a platform at scale with a deep understanding of those platforms capabilities and underlying technologies.
- Demonstrated experience breaking down problems