English-speaking Customer Support
2 semanas atrás
Location: On-site Full-time | Rotational ShiftsKey Responsibilities: Handle inbound and outbound customer interactions in English, via phone, email, and live chat. Assist with general banking and payment queries, including transaction issues, account access, and payment processing. Manage and resolve complaints, ensuring fair outcomes and customer satisfaction. Support vulnerable customers with empathy, care, and adherence to internal escalation protocols. Investigate and resolve fraud and dispute claims in line with Visa and Mastercard scheme rules. Accurately document all interactions, case notes, and follow-ups in the CRM system. Collaborate with internal fraud, compliance, and operations teams when needed. Requirements: Fluent English speaker (-C2 level). Minimum 5 months' experience in: General banking or payments support. Handling fraud, disputes, or chargebacks (Mastercard or Visa rules). Complaint resolution and/or support for vulnerable customers. Knowledge of financial regulations, fraud prevention best practices, and consumer protection policies is a strong advantage. Strong attention to detail and investigative skills. Excellent communication, de-escalation, and problem-solving abilities. Ability to work in shifts (including evenings/weekends, depending on the project). EU citizenship or valid EU work permit required
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Technical Customer Support
2 semanas atrás
Lisbon, Portugal Cross Border Talents Tempo inteiroJob Title: Technical Customer Support Representative (English Speaking) Location: Lisbon, Portugal (On-Site) Start Date: 17th July 2025 About the Role We are seeking a highly motivated Technical Customer Support Representative to join our clients dynamic team in Lisbon. In this role, you will support customers with technical issues related to digital...
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English Customer Support Advisor
2 semanas atrás
Lisbon, Portugal Cross Border Talents Tempo inteiroJob Overview: We are looking for a professional and empathetic English Customer Support Advisor to join our customer service team. The ideal candidate will be responsible for providing exceptional support to our English-speaking customers via email, chat, phone, and/or social media. You will act as the first point of contact, helping to resolve issues...
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English-Speaking Customer Support
2 semanas atrás
Lisbon, Portugal Recruitment Direct Tempo inteiroSeeking English-speaking Customer Support with banking experience in Ireland to provide excellent customer service.
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Spanish-Speaking Customer Support Representative
2 semanas atrás
Lisbon, Portugal Cross Border Talents Tempo inteiroJob Title: Spanish-Speaking Customer Support Representative Location: Lisbon, Portugal Employment Type: Full-Time, On-Site Work Schedule: Rotational shifts 24/7 coverage Language Requirement: Fluency in Spanish and English About the Role: We are currently hiring a Spanish-speaking Customer Support Representative to join our team in Lisbon. In this role, you...
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English speaking Customer Service Representative
1 semana atrás
Lisbon, Portugal Cross Border Talents Tempo inteiroDo you have a passion for giving customer service and the ability to carry out high-quality administration? We are looking for an English Speaking Help Desk Agent in Lisbon. In joining the team, you will enjoy a competitive salary, benefits, and a creative and energetic work environment.Requirements Fluency in English Ability to communicate in a clear,...
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Turkish-speaking Customer Support Representative
2 semanas atrás
Lisbon, Portugal Cross Border Talents Tempo inteiroAbout the Role: We are looking for a motivated and empathetic Customer Support Representative to join our dynamic team. You will be the first point of contact for Turkish-speaking customers, providing assistance via phone, email, or live chat, and ensuring high levels of customer satisfaction. Key Responsibilities: Respond to customer inquiries in Turkish...
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Lisbon, Portugal Cross Border Talents Tempo inteiroDescription This is an entry-level opportunity for German-speaking graduates who want to gain first professional experience in customer support and sales within an international environment. Key Responsibilities Handle customer inquiries via phone, email, or chat Support users with product- and service-related questions Document cases accurately in internal...
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German Speaking Customer Support Specialist
2 semanas atrás
Lisbon, Portugal Cross Border Group Tempo inteiroCustomer Service Specialist – German Speaking (Social Media & B2B Support) Location: Lisbon, Portugal (On-site)Contract Type: 6-month contract Start: ASAP Work Model: Onsite only About the Role We are looking for a German-speaking Customer Service Specialist to support our client's B2B advertisers on one of the world's leading social media platforms. You...
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German Speaking Customer Support Specialist
2 semanas atrás
Lisbon, Portugal Cross Border Group Tempo inteiroCustomer Service Specialist – German Speaking (Social Media & B2B Support) Location: Lisbon, Portugal (On-site)Contract Type: 6-month contractStart: ASAPWork Model: Onsite only About the Role We are looking for a German-speaking Customer Service Specialist to support our client's B2B advertisers on one of the world's leading social media platforms.You will...
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English Speaking Advertiser Support Representative
3 semanas atrás
Lisbon, Portugal Cross Border Talents Tempo inteiroWe are seeking a highly motivated and skilled Digital Campaign Support Specialist to join our team in Lisbon. This pivotal B2B role is responsible for ensuring the success and satisfaction of our company's advertisers, primarily those operating in the English-speaking markets (UK/US/Global) . You will provide comprehensive support across our suite of...
