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Our company delivers exceptional recruitment services on a global scale, presenting an innovative approach that connects candidates and clients seamlessly. David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a German speaking Customer Service Representative for their office in Porto. Position: Customer Service RepresentativeLocation: Porto, Portugal Employment type: Full-time (Permanent)Remuneration: Base salary DUTIES AND RESPONSIBILITIES:Process customer orders and inquiries via email accurately and within agreed timelines.Generate invoices and credit notes in compliance with internal policies.Apply customer payments daily and ensure accurate cash allocation.Monitor accounts receivable aging and follow up on overdue invoices.Resolve basic customer queries and escalate complex disputes when required.Support reconciliations, month-end and quarter-end closing, and audit activities.Maintain and update customer master data in the ERP system. REQUIREMENTS:Native/fluent in German both verbal and written (C2 level). Fluent in English (minimum B2+ level)Bachelor’s degree in Commerce, Accounting, Finance, or a related field.Minimum 6 months of experience in Accounts Receivable, O2C, or finance operations, with 2–5 years considered a strong advantage.Solid understanding of accounting and finance principles.Strong analytical skills with good command of MS Excel, including VLOOKUPs and pivot tables.Familiarity with ERP systems such as SAP, Oracle, or NetSuite is an advantage.Customer-focused mindset with strong attention to detail and ability to multitask.BENEFITS:Modern office in a city center with open spaces, easy to access with public transportationComprehensive initial training and and guidance to make sure you're well prepared and comfortable at a new workplaceSupport from colleagues with coaching and mentoring opportunitiesHealth and Wellbeing initiativesMonthly meal allowance and much more
