German Speaking Customer Service Advisor

2 semanas atrás

Porto, Portugal Kats Recruitment Tempo inteiro

German-Speaking Customer Service Advisor German Market (On-Site) Introduction We are seeking a fluent German-speaking Customer Service Advisor to join a dedicated on-site support team serving German-speaking clients. If you have strong German language skills, a customer-first mindset and enjoy bringing quality service to the table, this role is an excellent opportunity for you. What the job is about In this position you will: Handle inbound calls, emails and chats from German-speaking customers regarding service, product or account issues. Resolve issues related to orders, billing, product usage or general inquiries; escalate when needed. Log all customer interactions accurately, document case outcomes and ensure timely follow-up. Work closely with operational teams (sales, technical support, logistics) to provide seamless service. Contribute to a positive customer experience through clear communication, empathy and effective problem solving. Requirements Were looking for someone who: Is fluent in German (C1+) and has strong English for internal communication. Has experience in customer service, call-centre or support roles previous experience is a plus, but not always required. Has excellent communication skills, can empathise with customers and remains calm under pressure. Is comfortable using computers, CRM or support-case systems and handling multiple tasks. Can work on-site, be part of a team and adhere to shift requirements if applicable. What we offer Full-time on-site role with a stable employer and German-market focus. Competitive salary with benefits including training, growth opportunities and multicultural team environment. Professional onboarding, support and internal career progression. A dynamic work atmosphere where your German language skills are valued and developed. The chance to build experience in customer service within an international, multilingual setting. If youre ready to leverage your German language skills, deliver outstanding customer support and join an on-site team where youll make a real impact, wed love to hear from you.

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