German Speaking Customer Advisor

Are you a highly motivated, German-speaking professional looking to launch a rewarding career in a dynamic, international environment? Join our rapidly expanding global team inPorto, Portugal, and become a key advisor for users of one of the world's most influential and popular digital platforms This is an exceptional opportunity to join a high-growth project, offering professional development, a competitive benefits package, and an outstanding€3000 Signing Bonusto help you kick-start your new life in the beautiful city of Porto. This is an exclusively written (non-voice) customer support role, focusing only on email and chat channels. The Role: German Speaking Customer Advisor As a Customer Advisor, you will be the first point of contact for our German-speaking user base, providing high-quality, efficient, and empathetic support throughemail and live chat. Your primary goal is to resolve inquiries promptly, ensuring a positive and seamless user experience for everyone engaging with the platform. Key Responsibilities: Written Communication Excellence:Respond to and resolve a high volume of German-language user inquiries, issues, and complaints exclusively via email and chat with precision, empathy, and professional language. Expert Knowledge:Develop and maintain a deep understanding of our platform's policies, features, and functionalities to provide accurate and comprehensive solutions. Troubleshooting:Identify, analyze, and troubleshoot user issues related to accounts, technical errors, content, and general usage, escalating complex cases to specialized teams when necessary. Documentation:Accurately document all customer interactions, resolutions, and feedback using our Customer Relationship Management (CRM) system. Service Level Adherence:Consistently meet or exceed all quality and productivity targets, including response time (SLA) and Customer Satisfaction (CSAT) scores. Continuous Improvement:Proactively identify trends in user inquiries and provide valuable feedback to internal teams to help improve product and service delivery. What We Offer You We believe in rewarding top talent with a comprehensive and attractive package: Lucrative Signing Bonus:Secure an exceptional€3000 Gross Signing Bonusto support your relocation and start-up costs. Competitive Salary & Benefits:Enjoy a competitive salary package, including performance bonuses, reflecting your skills and dedication. Comprehensive Insurance:Full access toHealth and Life Insurancecoverage. Relocation Support (Optional):For candidates moving from abroad, we offer the option of aprivate room in a fully furnished, shared apartment with colleaguesfor an easy transition to life in Porto. Career Growth:Clear and tangible paths for professional development and advancement within a leading global organization. We are committed to fostering internal talent. Fully Paid Training:Receive comprehensive, structured, and fully paid training to equip you with all the knowledge needed to excel in your role. Dynamic Work Environment:Join a vibrant, supportive, and truly multicultural team in a modern, centrally located office. Other Perks:Access to a variety of employee discounts, wellness programs, and engaging company activities. What You'll Bring to the Team We are looking for customer-centric individuals with a passion for digital platforms and written communication. Essential Requirements (Must-Haves): German Language:MinimumB2 level(or higher) proficiency in written German, with excellent grammar, spelling, and professional tone. English Language:MinimumB2 level(or higher) proficiency in written and spoken English, for internal communication and training. Location:Must be fully on-site in Porto, Portugal.Remote work is not an option for this position. Work Eligibility:Valid work authorization for Portugal/EU Citizenship. Communication Skills:Exceptional ability to communicate clearly, concisely, and empathetically in a written format. Desired Qualifications (Good to Have): Previous experience in a Customer Service, Help Desk, or Support role is a plus, butnot mandatory. We welcome driven, entry-level candidates Strong affinity for technology and social media/digital platforms. Proven ability to work independently and manage time effectively in a fast-paced environment. A positive, solutions-oriented attitude and a proactive approach to problem-solving. Location: Porto, Portugal Work directly from our state-of-the-art office in the lively and beautiful city ofPorto. Famous for its historic center, stunning bridges, vibrant cultural scene, and dynamic international community, Porto offers an exceptional quality of life.