Insurance Support Specialist

Are you a fluent Italian speaker with a passion for helping others? Do you thrive in a fast-paced environment where your communication skills can truly shine? If you're looking for an exciting opportunity in the vibrant city of Lisbon, working with one of the world's largest and most respected insurance companies, then look no further We're on the hunt for a dedicated and articulate Insurance Support Specialist to join our dynamic team supporting our valued clientele. This is your chance to become a vital link between our company and our customers, providing exceptional service and building lasting relationships. Why This Opportunity Stands Out: Be Part of a Global Powerhouse: Join the ranks of a truly international insurance leader, gaining invaluable experience and opening doors to future career growth within a stable and reputable organization.Immerse Yourself in Lisbon's Charm: Work in the captivating capital of Portugal, known for its rich history, stunning architecture, delicious cuisine, and vibrant culture. Experience a fantastic work-life balance in a city that truly has it all.Utilize Your Language Skills: Put your exceptional Italian (C2 proficiency) and strong English (B2 proficiency) to excellent use, interacting with a diverse customer base and making a real difference through clear and effective communication.Kickstart Your Career Quickly: Join us starting Jan 8th, 2026, and hit the ground running in a supportive and engaging environment.Structured Schedule for Work-Life Balance: Enjoy a consistent Monday to Friday work week, with your weekends free to explore Lisbon and beyond. While the schedule includes rotational shifts between 07:30 AM and 08:00 PM (including bank holidays), you'll have the predictability of weekday work. What You'll Be Doing: As a key member of our customer service team, you'll be the first point of contact for our valued customers, providing comprehensive support and expert guidance. Your responsibilities will include: Handling Inbound and Outbound Communications: Skillfully managing customer inquiries via phone and email with professionalism and empathy.Providing Expert Product Knowledge: Answering detailed questions about our diverse range of insurance products and coverage options, ensuring clarity and understanding for our clients.Assisting with Policy Management: Guiding customers through policy cancellations with efficiency and sensitivity.Supporting Insurance Brokers: Acting as a knowledgeable point of contact for insurance brokers, directing their inquiries accurately and promptly.Maintaining a Professional Demeanor: Projecting a friendly, helpful, and professional image at all times, even in challenging situations.Ensuring Accurate Information: Providing precise and up-to-date information to customers, building trust and confidence in our services.Navigating Systems Efficiently: Utilizing our internal systems to access and update customer information accurately and efficiently. What You Bring to the Table: Exceptional Language Proficiency: Native-level fluency in Italian (C2) is essential, along with strong English (B2) communication skills (both written and verbal).Proven Customer Service Experience: Previous experience in a customer service role, ideally within the insurance industry, is highly valued.Excellent Communication Skills: The ability to articulate information clearly, concisely, and professionally, both verbally and in writing.Strong Problem-Solving Abilities: A knack for identifying customer needs and providing effective and timely solutions.Empathy and Patience: The ability to understand and address customer concerns with empathy and maintain composure under pressure.Professionalism and Integrity: A commitment to upholding the highest standards of professionalism and ethical conduct.Strong Organizational Skills: The ability to manage your time effectively and prioritize tasks in a fast-paced environment.A Positive and Can-Do Attitude: A proactive approach to your work and a willingness to go the extra mile for our customers.Comfort with Technology: Proficiency in using computer systems and navigating various software applications. Your Rewards and Benefits: Base Salary: Receive a base salary of 1000  EUR gross/month, paid over 14 months, providing financial stability and securityPerformance Bonus: Benefit from a 100 EUR gross/ month bonus over 12 months, recognizing the intricacies of the role.Meal allowance: 7.63 EUR net/dayValuable Contract: Secure a fixed-term contract (CDD) for 6 months, offering a fantastic opportunity to gain experience with a leading global company.Prime Location: Work in the beautiful and accessible city of Lisbon, with excellent transport links and a vibrant atmosphere.Weekends Off: Enjoy your weekends to relax, explore Lisbon, and pursue your personal interests.Growth Potential: This role offers a fantastic stepping stone within a large organization, with opportunities for advancement based on your performance and dedication.Multicultural Environment: Be part of a diverse and inclusive team, collaborating with colleagues from various backgrounds. Ready to take your customer service career to the next level in the captivating city of Lisbon? Don't miss this exceptional opportunity to join a world-leading insurance company Apply now and become an integral part of our dedicated team