Operations Customer Expert
2 semanas atrás
Job Title: Operations Customer Expert Italian MarketLocation: Lisbon, PortugalAbout the RoleThis position belongs to a leading international hospitality brand founded in France in 1990, built around the idea of offering comfort, welcoming design, and great prices. The group has grown threefold in the past decade and now operates more than 865 hotels in 17 countries.Your MissionYou will deliver highquality customer support for Italianspeaking guests, handling inquiries across voice and email channels and ensuring a professional, personalized booking experience. Working alongside international colleagues, you will help drive guest satisfaction, loyalty, and revenue performance in the Italian market while supporting the UK team when needed.What Youll DoYou will: Provide an outstanding reservation and customer experience, accurately matching guests needs to available products and offers. Respond to questions about hotel details, prices, reservation rules, and payment methods. Convert calls into confirmed bookings using strong communication and listening skills. Manage guest accounts, loyalty memberships, and paymentrelated topics. Use internal tools and systems effectively to support smooth customer journeys. Participate in continuous improvement and motivate team performance.Training & Onboarding Duration: about 7 working days, fulltime (8 hours/day). Language: English. Includes integration, system and product training, and customer communication techniques. Training compensation: 185.60 per week, payable upon successful completion. Employment contract begins on the last training day or the following working day.Work Conditions Fulltime: 40 hours per week (8 hours/day + 1hour lunch)._ Starting date: 05-01-2026 Schedule: Monday to Sunday, rotational shifts. Weekdays 08:0020:00; weekends 08:0018:00 (subject to operational needs). Workplace: Lisbon. Trial period: 1 month after contract signature. Public holidays: Portuguese holidays apply; work on a holiday grants a compensatory day off. Annual leave: up to 20 days in the first year; 22 days thereafter.Salary & Benefits Base salary: 768.00/month. Christmas allowance: 64.00. Holiday allowance: 64.00. Meal allowance: 7.00/day (about 154.00/month, meal card). Optional apartment benefit: 200.00/month. Health insurance: from day one. Total gross cash compensation: about 1,050.00 (or 1,306.66 including housing benefit). Contract type: Fixedterm (12 months), renewable and convertible to permanent after 2 years.Requirements Native or fluent Italian speaker, with very good English level. Excellent interpersonal and communication skills (spoken and written).Customer focused, empathetic, and attentive. Able to adapt to dynamic, multicultural environments. Previous experience in tourism, hospitality, or customer service a plus.Why ApplyYou will join a vibrant international environment where you can develop cross market skills, represent a beloved European hospitality brand, and grow your career in one of Europe's most attractive cities. Expert training, longterm opportunities, and a supportive team culture ensure a solid foundation for lasting professional success.
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B2c Operations Customer Expert I
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Lisbon, Portugal CBT Tempo inteiroJob Title: B2C Operations Customer Expert I (Italian Market)Start Date: 13/01/2026Location: Lisbon, PortugalWork Model: Onsite, Full-timeJoin a major Swiss telecom project supporting B2C customers with mobile, internet, and related services. Ideal for candidates who enjoy customer interaction, problemsolving, and a dynamic environment.Key...
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B2c Operations Customer Expert I
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Lisbon, Portugal CBT Tempo inteiroJob Title: B2C Operations Customer Expert I (Italian Market) Start Date: Location: Lisbon, Portugal Work Model: Onsite Employment Type: Fulltime Overview You will join a major Swiss telecommunications project supporting private (B2C) customers with mobile communication, internet, and related services. This role is ideal for candidates who enjoy customer...
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B2c Operations Customer Expert I
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Lisbon, Portugal CBT Tempo inteiroJob Title: B2C Operations Customer Expert I (Italian Market) Start Date: 13/01/2026 Location: Lisbon, Portugal Work Model: Onsite, Full-time Join a major Swiss telecom project supporting B2C customers with mobile, internet, and related services. Ideal for candidates who enjoy customer interaction, problemsolving, and a dynamic environment. Key...
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Operations Customer Expert
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Lisbon, Portugal Cross Border Talents Tempo inteiroCross Border Talens is looking for C2+ Dutch speakers to join our client's team as Operations Customer Expert to support customers across the Dutch market. In this role, you will be part of a dynamic customer service department, ensuring an excellent service experience and contributing to the continuous improvement of internal processes. This position is...
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Lisbon, Portugal CBT Tempo inteiroB2C Operations Customer Expert – Italian Market Lisbon, Portugal Start Date: 13 January 2026 Full-time | Rotational Shifts About the Role We are looking for an Italian-speaking B2C Operations Customer Expert to provide high-quality customer support for private customers. You will handle inbound calls related to subscriptions, billing, devices, and general...
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Lisbon, Portugal CBT Tempo inteiroB2C Operations Customer Expert – Italian Market Lisbon, Portugal Start Date: 13 January 2026 Full-time | Rotational Shifts About the Role We are looking for an Italian-speaking B2C Operations Customer Expert to provide high-quality customer support for private customers. You will handle inbound calls related to subscriptions, billing, devices, and general...
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B2C Operations Customer Expert I
2 semanas atrás
Lisbon, Portugal CBT Tempo inteiroJob Title: B2C Operations Customer Expert I (Italian Market) Start Date: 13/01/2026 Location: Lisbon, Portugal Work Model: Onsite, Full-time Join a major Swiss telecom project supporting B2C customers with mobile, internet, and related services. Ideal for candidates who enjoy customer interaction, problemsolving, and a dynamic environment. Key...
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Operations Customer Expert Italian Market
1 semana atrás
Lisbon, Portugal CBT Tempo inteiroOperations Customer Expert Italian MarketLocation: Lisbon, PortugalAbout the RoleThis position belongs to a leading international hospitality brand founded in France in 1990, built around the idea of offering comfort, welcoming design, and great prices. The group has grown threefold in the past decade and now operates more than 865 hotels in 17...
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Operations Customer Expert Italian Market
1 semana atrás
Lisbon, Portugal CBT Tempo inteiroOperations Customer Expert Italian MarketLocation: Lisbon, PortugalAbout the RoleThis position belongs to a leading international hospitality brand founded in France in 1990, built around the idea of offering comfort, welcoming design, and great prices. The group has grown threefold in the past decade and now operates more than 865 hotels in 17...
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Operations Customer Expert
2 semanas atrás
Lisbon, Portugal CBT Tempo inteiroJob Title: Operations Customer Expert Italian MarketLocation: Lisbon, PortugalAbout the RoleThis position belongs to a leading international hospitality brand founded in France in 1990, built around the idea of offering comfort, welcoming design, and great prices. The group has grown threefold in the past decade and now operates more than 865 hotels in 17...
