Customer Support Specialist Irish Market
Há 3 dias
Customer Support Specialist – Irish Market (Lisbon)
We are recruiting Customer Support Specialists to provide support to customers in the Irish market, within an international and dynamic environment.
Responsibilities:
- Act as first point of contact for customers via chat, phone, and email;
- Handle customer inquiries efficiently and independently;
- Manage complex cases, including investigations and disputes;
- Support fraud detection and prevention processes;
- Identify and assist customers in vulnerable situations;
- Share knowledge and support new team members during onboarding;
- Adapt to different tasks according to business needs.
Profile:
- English level C1/C2 (mandatory);
- Minimum of 12 months' experience in customer service or in banking, finance, or insurance;
- Strong communication skills, empathy, and customer focus;
- Ability to make decisions and manage complex situations autonomously;
- Adaptable and motivated for fast-paced environments;
- Comfortable using digital tools and learning new systems.
Offer:
- Paid initial training;
- Employment contract with full benefits;
- Health and dental insurance;
- Accommodation and relocation support (if applicable);
- Annual trip home for international employees;
- Social, sports, and cultural activities;
- International work environment with career progression opportunities.
Selected candidates will be contacted within 10 working days.
Tipo de oferta: Período Integral, Integral/Full-time
Pagamento: 1 350,00€ ,00€ por mês
Benefícios:
- Cartão/Ticket refeição
- Seguro saúde
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