Customer Support Specialist – Irish Market
Há 4 dias
Customer Support Specialist – Irish Market (Lisbon)
We are looking for Customer Support Specialists for the Irish market in Lisbon. Ideal candidates are detail-oriented, customer-focused, and eager to grow in an international environment.
Role:
- Provide customer support via chat, phone, and email
- Handle inquiries and complex cases independently
- Support fraud prevention and detection processes
- Assist customers in vulnerable situations
- Help onboard new colleagues
- Adapt to different tasks and changing business needs
Profile:
- English C1/C2 (mandatory)
- Minimum 12 months of experience in customer service or in banking, finance, or insurance
- Clear communication, empathy, and customer-oriented mindset
- Strong decision-making skills and ability to manage complex situations independently
- Adaptable and motivated in dynamic environments
- Comfortable with digital tools and quick to learn new systems
Offer:
- Paid initial training
- Employment contract with full benefits
- Health and dental insurance
- Relocation and accommodation support if needed
- Annual flight home for international employees
- Social, sports, and cultural activities
- International work environment with opportunities for career growth
Note: Only shortlisted candidates will be contacted within 10 working days.
Tipo de oferta: Integral/Full-time
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