Customer Service

2 semanas atrás

Lisboa, Lisboa, Portugal Syensqo Tempo inteiro

Syensqo is all about chemistry. We're not just referring to chemical reactions here, but also to the magic that occurs when the brightest minds get to work together. This is where our true strength lies. In you. In your future colleagues and in all your differences. And of course, in your ideas to improve lives while preserving our planet's beauty for the generations to come.

We are looking for:

  • Someone to manage a market-dedicated account portfolio in collaboration with the relevant Accounts Managers.
  • Work within a pool of market dedicated CSRs, with strong collaboration between business and supply chain
  • Support the Account Managers in bringing the requested level of service to our customers and in line with our Service Model and Customer Segmentation

We count on you to:

  • Manage effective and accurate order processing from order placement to invoicing and follow-up
  • Complaint entering and follow-up
  • Managing Customer Specific Requirements in SFDC (Salesforce)
  • Sample management in SFDC/SAP
  • Customer request management in SFDC
  • Gain knowledge in the specific markets
  • Participate in some improvement projects

You can count on us for:

  • Growth and learning opportunities

You will bring:

  • University Degree in a relevant field
  • 2 years experience in a similar position
  • SAP knowledge
  • Fluent in English
  • Acute customer centricity
  • Excellent relational skills
  • Capacity to collaborate and work within a team
  • Ability to manage projects
  • Microsoft Excel and Google tools (plus)
  • CRM (SFDC a plus)

You will get:

  • Competitive salary and benefits package
  • 16, or more, weeks of maternity/paternity and co-parenting leave, according to local regulations
  • Training platform for all employees
  • Free well-being sessions (physical and psychological)

Additional information:

  • Location: Campolide, Lisbon
  • This position is to manage a client portfolio for EMEA scope, having a fixed schedule from 08h00 to 17h00
  • Hybrid working model (2 times per week at the office)
  • Initial fixed-term contract, with the possibility of extension to a permanent one

About Us

  • Syensqo is a science company developing groundbreaking solutions that enhance the way we live, work, travel and play. Inspired by the scientific councils which Ernest Solvay initiated in 1911, we bring great minds together to push the limits of science and innovation for the benefit of our customers, with a diverse, global team of more than 13,000 associates. Our solutions contribute to safer, cleaner, and more sustainable products found in homes, food and consumer goods, planes, cars, batteries, smart devices and health care applications. Our innovation power enables us to deliver on the ambition of a circular economy and explore breakthrough technologies that advance humanity.
  • At Syensqo, we seek to promote unity and not uniformity. We value the diversity that individuals bring and we invite you to consider a future with us, regardless of background, age, gender, national origin, ethnicity, religion, sexual orientation, ability or identity. We encourage individuals who may require any assistance or accommodations to let us know to ensure a seamless application experience. We are here to support you throughout the application journey and want to ensure all candidates are treated equally. If you are unsure whether you meet all the criteria or qualifications listed in the job description, we still encourage you to apply.

  • Customer Service

    Há 7 dias

    Lisboa, Lisboa, Portugal PRA Training Center Tempo inteiro

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role located in Lisbon for a Customer Service position at PRA Training Center. The Customer Service representative will be responsible for handling customer inquiries, providing support, and ensuring customer satisfaction. Day-to-day tasks include answering phone...

  • Customer Service

    2 semanas atrás

    Lisboa, Lisboa, Portugal MW Recruitment Limited Tempo inteiro

    Our client a leading Insurtech providing digital-first insurance for contractors, SMEs, drivers, and recruitment firms across the UK, Europe, and the US. Backed by top-tier insurers and investors.Due to expansion the Lisbon team is looking for a motivatedCustomer Service & Admin Specialistto join us.Role OverviewAs a Customer Service & Admin Specialist, you...

  • Customer Service

    2 semanas atrás

    Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

    Are you a people person with a passion for helping others? Join our international team in Portugal as a Customer Service Advisor, supporting global clients in a dynamic, friendly, and multicultural environment. What We´re Looking For:Fluent or C2 level in DutchEnglish at B2 level or higherAlready based in PortugalGreat communication and problem-solving...

  • Customer Service

    2 semanas atrás

    Lisboa, Lisboa, Portugal Gi Group Tempo inteiro

    We are recruiting a customer service agent for one of our clients in Lisbon with Spanish and English to work in the energy (suppliers) field:Your day to day:● Working in Operations, you'll be at the heart of everything we do - helping our customers.● Talk to our customers over the phone most of the working day time, or via email, resolving their queries...

  • Customer Service

    2 semanas atrás

    Lisboa, Lisboa, Portugal Gi Group Tempo inteiro

    We are recruiting a customer service agent fluent in French for a hybrid role to assist consumers with questions and doubts when using the client's products and services. You'll be able to resolve potential customer queries, recommend solutions, and guide product users through features and functionalities in accordance with standard procedures.A Day in the...

  • Customer Service

    Há 3 dias

    Lisboa, Lisboa, Portugal Hitachi Vantara Corporation Tempo inteiro

    Customer Service (German/French/Italian/Spanish/Portuguese/Turkish) (Global Customer Care (GCC) Professional – Field Dispatch)Location: Lisbon, PortugalJob Title: Customer Service (German/French/Italian/Spanish/Portuguese/Turkish) (Global Customer Care (GCC) Professional – Field Dispatch)The role must accept working inn rotation shifts (including night...

  • Customer Service Agent

    2 semanas atrás

    Lisboa, Lisboa, Portugal Lyca Mobile UK Tempo inteiro

    About the RoleAt Lyca Mobile Portugal, we are committed to providing outstanding customer service. As a Customer Service Agent (Inbound), you will be responsible for providing information about our products and services, answering customer inquiries, and resolving any issues efficiently. Our goal is to ensure excellent service standards, respond effectively...

  • Customer Service

    Há 3 dias

    Lisboa, Lisboa, Portugal Hitachi Vantara Tempo inteiro

    Customer Service (German/French/Italian/Spanish/Portuguese/Turkish) (Global Customer Care (GCC) Professional – Field Dispatch)Location: Lisbon, PortugalJob Title: Customer Service (German/French/Italian/Spanish/Portuguese/Turkish) (Global Customer Care (GCC) Professional – Field Dispatch)The role must accept working inn rotation shifts (including night...

  • Customer Service

    Há 3 dias

    Lisboa, Lisboa, Portugal Hitachi Vantara Corporation Tempo inteiro

    Customer Service (German/French/Italian/Spanish/Portuguese/Turkish) (Global Customer Care (GCC) Professional – Field Dispatch)Location: Lisbon, PortugalJob Title: Customer Service (German/French/Italian/Spanish/Portuguese/Turkish) (Global Customer Care (GCC) Professional – Field Dispatch)The role must accept working inn rotation shifts (including night...

  • Customer Service Representative

    2 semanas atrás

    Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

    About the PositionAs a French Customer Service Representative, you'll be the first point of contact for clients, providing friendly, professional, and effective support. Your role will be key to ensuring customers feel heard, valued, and satisfied—every single time.Key ResponsibilitiesRespond to customer inquiries via phone, email, and chat with...