Customer Service Representative – Mobile App

1 semana atrás

Lisboa, Lisboa, Portugal PerceptaLyn Tempo inteiro

Market:
French Market

Location:
Lisbon, Portugal –
On-site
Start Date:
8 January 2026

Working Schedule:

  • Monday to Sunday
  • Rotative shifts between 08:00 – 23:00
  • Days Off: 2 rotational days

Role Overview:
As a
Customer Service Representative
, you will support users of a digital mobile application operating in the
French market
. You will handle customer inquiries related to account usage, transactions, and general app support, ensuring a high-quality user experience in a fast-paced and regulated environment.

Key Responsibilities:

  • Provide customer support via chat, email, and/or phone in Flemish and English
  • Assist users with account setup, verification, and profile management
  • Support inquiries related to payments, transactions, and app functionality
  • Troubleshoot technical or account-related issues and deliver effective solutions
  • Ensure compliance with internal procedures and platform policies
  • Accurately document customer interactions in internal systems
  • Meet defined KPIs, quality standards, and SLAs

Mandatory Requirements:

  • Fluent Flemish and advanced English
  • Strong customer service and communication skills
  • Ability to work in rotative shifts, including evenings and weekends
  • Comfortable working in an on-site work environment in Lisbon

Nice to Have:

  • Previous experience in digital platforms, fintech, gaming, or online services
  • Experience in a contact center or customer support role
  • Familiarity with CRM or ticketing systems

Compensation & Benefits:

  • Base Salary: 1,500€ (paid over 14 months)
  • Meal Allowance: 7.63 € per day
  • Health Insurance: since day 1 (free after 6 months of contract.)

Accommodation – The Game Changer

  • Immediate access to a shared apartment (private room) upon arrival
  • All utilities included
  • Fixed cost of €280/month, deducted directly from your payslip
  • No deposit, agency fees, or upfront rental costs

Why Join Us:

  • Join a fast-growing international digital platform
  • Work in a multicultural and dynamic team environment
  • Structured onboarding and continuous training
  • Opportunity to develop a long-term career in customer support

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