Search Engine

Há 2 dias

Lisboa, Lisboa, Portugal Cbtalents Tempo inteiro

Search Engine / Technical Customer Service Representative (German + English)

Location: Lisbon, Portugal
Work Model: On-site
Start Date: 8 January 2026
Contract Type: Fixed-term contract (CDD – 6 months)

Working Schedule

  • Monday to Friday: 08:00 AM – 08:00 PM (Rotational shifts)
  • Saturday & Sunday: 08:00 AM – 05:00 PM
  • Days Off: 2 rotational days off per week

Role Overview

We are looking for a German-speaking Search Engine / Technical Customer Service Representative to support users of a global search engine and digital services platform. In this role, you will assist customers with technical and account-related inquiries, troubleshoot issues, and ensure a high-quality support experience in a fast-paced, technology-driven environment.

Key Responsibilities

  • Provide technical and customer support via phone, email, and/or chat in German and English
  • Assist users with search engine tools, account settings, and technical troubleshooting
  • Identify, analyze, and resolve technical issues related to digital services
  • Accurately document customer interactions and solutions in internal systems
  • Follow internal guidelines, procedures, and quality standards
  • Meet productivity, quality, and customer satisfaction KPIs
  • Escalate complex technical issues to specialized support teams when necessary
  • Work collaboratively with internal technical and operations teams

Requirements

  • Fluent German (C1 or native level)
  • Good command of English for internal communication
  • Previous experience in customer service or technical support is preferred
  • Strong problem-solving and analytical skills
  • Ability to work in rotational shifts, including weekends
  • Comfortable working in a fast-paced, process-driven environment
  • EU citizenship or a valid work permit for Portugal

Languages Supported

This project supports multiple markets, including French, Italian, German, and Dutch.
German + English are mandatory for this role.

Compensation & Benefits

  • Base Salary: €1,100 (paid over 14 months)
  • Performance Bonus: €135 (paid over 12 months)
  • Complexity Allowance: €120 (paid over 11 months)
  • Meal Allowance: 7.63 € per day
  • Health Insurance: since day 1 (free after 6 months of contract.)
  • Paid training
  • International and multicultural work environment
  • Career development opportunities within a global organization

Accommodation – The Game Changer

  • Immediate access to a shared apartment (private room) upon arrival
  • All utilities included
  • Fixed cost of €280/month, deducted directly from your payslip
  • No deposit, agency fees, or upfront rental costs

  • Search Engine

    Há 4 dias

    Lisboa, Lisboa, Portugal Cbtalents Tempo inteiro

    Search Engine / Technical Customer Service Representative (German + English) Location: Lisbon, Portugal Work Model: On-site Start Date: 8 January 2026 Contract Type: Fixed-term contract (CDD – 6 months) Working ScheduleMonday to Friday: 08:00 AM – 08:00 PM (Rotational shifts) Saturday & Sunday: 08:00 AM – 05:00 PM Days Off: 2 rotational days off per...

  • German Content Moderator for a Leading Search Engine

    1 semana atrás

    Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

    Job Title: Content Moderator (German + English) for a Leading Search EngineLocation: Lisbon, PortugalStart Date: 18th November 2024 Immediate StartReady to Make an Impact? Were looking for language enthusiasts fluent in German and English to join our Lisbon team as Content Moderators for a major search engine Help ensure that users worldwide experience...

  • Search Engine Technical Customer Service

    Há 2 dias

    Lisboa, Lisboa, Portugal Jobsonboard Tempo inteiro

    We are seeking German-speaking professionals with strong English skills to join a dynamic Search Engine Technical Customer Service team based on-site in Lisbon. This role is ideal for individuals who enjoy problem-solving, guiding users, and ensuring a smooth search experience across multiple digital platforms. You will play an important part in improving...

  • Search Engine Teknisk Kundeservice

    Há 2 dias

    Lisboa, Lisboa, Portugal Jobsonboard Tempo inteiro

    We are looking for Danish-speaking candidates with strong English proficiency to join an on-site technical customer service team dedicated to enhancing online search experiences. This position involves guiding users, solving technical problems, and contributing to the accuracy and quality of digital search functions.Your main responsibilities include...

  • Search Expert

    1 semana atrás

    Lisboa, Lisboa, Portugal Nestlé Tempo inteiro

    Search ExpertPosition SnapshotLocation: Linda-a-Velha Company: Nestlé Business Services Lisbon (NBS Lisbon)Full-time/ Hybrid modeAbout usNestlé Business Services (NBS)is at the heart of theNestlé Group. We provide Supply Chain, Financial, HR, Digital & Social Media and Consumer Engagement services to enable Nestlé to engage with millions of consumers...

  • SEO & AI Search Specialist – Banking Sector (Lisbon Hybrid)

    Há 2 dias

    Lisboa, Lisboa, Portugal Hexagon Intelligence Tempo inteiro

    Job Title:SEO & AI Search Specialist - Hexagon IntelligenceCompany OverviewHexagon Intelligence specializes in harnessing the power of artificial intelligence and data analytics to drive business performance and digital excellence. Our mission is to deliver transformative insights through cutting-edge MarTech solutions, personalized automated strategies, and...

  • Search & Discovery Domain Lead

    Há 2 dias

    Lisboa, Lisboa, Portugal AUTODOC Tempo inteiro

    Company DescriptionAUTODOC is the largest and fastest-growing auto parts ecommerce platform in Europe. Present across 27 countries with over 5,500 employees, AUTODOC generated revenue of over €1.5 billion in 2024, supplying more than 8.4 million active customers with its 6.6 million vehicle parts and accessories for car, truck, and motorcycle brands. ...

  • Search & Discovery Domain Lead

    Há 2 dias

    Lisboa, Lisboa, Portugal AUTODOC Tempo inteiro

    Where your expertise is neededAUTODOC is the largest and fastest growing auto parts ecommerce platform in Europe. Present across 27 countries with around 5,000 employees, AUTODOC generated revenue of over €1.3 billion in 2023, supplying more than 7.4 million active customers with its 5.8 million vehicle parts and accessories for car, truck, and motorcycle...

  • German Marketing Specialist

    Há 2 dias

    Lisboa, Lisboa, Portugal Atlean World Tempo inteiro

    We're Hiring: German-Speaking Digital Marketing ProfessionalsLocation:Lisbon / Greater Lisbon AreaWork Model:HybridStart Date:2026Training:On-site in LisbonWe are seekingDigital Marketing Professionalswithfluent German (C2 or native level)to join our team in Lisbon. This hybrid role involves managing and optimisingadvertising campaigns across social media...

  • DUTCH + ENGLISH Customer Service

    1 semana atrás

    Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

    DUTCH + ENGLISHCustomer Service – Search Engine / Technical Support Lisbon | On-siteStart date: 8 Jan 2026CDD – 6 monthsMon–Fri: 08:00–20:00Sat–Sun: 08:00–17:00 2 rotational days off €1,100 gross (x14) €135 (x14) | €120 (x11)