Search Engine Technical Customer Service
1 semana atrás
We are seeking German-speaking professionals with strong English skills to join a dynamic Search Engine Technical Customer Service team based on-site in Lisbon. This role is ideal for individuals who enjoy problem-solving, guiding users, and ensuring a smooth search experience across multiple digital platforms. You will play an important part in improving the quality, accuracy, and usability of online search functions that millions rely on daily.
In this position, you will support users by identifying technical issues, resolving search-related problems, escalating advanced cases, and helping customers navigate features effectively. You will collaborate with internal teams, follow structured workflows, and maintain high service standards. This role requires patience, analytical skills, and excellent communication abilities.
Your schedule follows rotational shifts between Monday and Sunday, supporting users in real time. You will work in a multicultural, international office environment where continuous learning, skill development, and teamwork are highly encouraged.
Relocation Support (for candidates moving to Portugal):Free flight ticket
Airport pickup upon arrival
Provided accommodation
Assistance with documentation (AFM, AMKA, bank account)
Additional relocation guidance whenever needed
Private health insurance from day one
Paid training and continuous coaching
Career development and internal mobility opportunities
Discounts on gyms, restaurants, shops, and services
Multicultural, international work environment
Wellness activities and engagement programs
This is an excellent opportunity for individuals seeking international exposure, stable career development, and a supportive workplace in one of Europes most vibrant cities. If you enjoy helping people and working with technology, we welcome your application.
GERMAN JOB DESCRIPTIONWir suchen deutschsprachige Talente mit guten Englischkenntnissen, die ein modernes Team für technischen Kundenservice im Bereich Suchmaschinen in Lissabon verstärken möchten. Diese Position eignet sich ideal für Personen, die gerne analytisch denken, Probleme lösen und Nutzern bei ihren technischen Fragen weiterhelfen. Sie unterstützen Anwender dabei, Suchfunktionen korrekt zu nutzen, Schwierigkeiten zu beheben und ein optimales Nutzererlebnis zu gewährleisten.
Zu Ihren täglichen Aufgaben gehört es, technische Anfragen zu prüfen, Probleme zu identifizieren, klare Lösungen zu kommunizieren und komplexere Fälle an spezialisierte Teams weiterzuleiten. Sie arbeiten nach strukturierten Prozessen, halten Serviceanforderungen ein und tragen aktiv zur Verbesserung digitaler Funktionen bei. Kommunikationsstärke, Geduld und Präzision sind für diese Rolle besonders wichtig.
Die Arbeitszeiten erfolgen in rotierenden Schichten von Montag bis Sonntag. Sie werden in einem internationalen, multikulturellen Arbeitsumfeld tätig sein, in dem Teamarbeit, Weiterentwicklung und kontinuierliche Schulungen eine zentrale Rolle spielen.
Relocation-Paket für Umzügler nach Portugal:Kostenloses Flugticket
Abholung am Flughafen
Bereitgestellte Unterkunft
Unterstützung bei Dokumenten (AFM, AMKA, Bankkonto)
Zusätzliche Relocation-Hilfe bei Bedarf
Private Krankenversicherung ab dem ersten Arbeitstag
Bezahlte Schulung und Coaching
Karriereentwicklung und interne Aufstiegsmöglichkeiten
Rabatte für Fitnessstudios, Restaurants, Shops und Dienstleistungen
Internationales, vielfältiges Arbeitsumfeld
Wellness- und Gemeinschaftsaktivitäten
Diese Position bietet eine ausgezeichnete Chance für Kandidaten, die internationale Erfahrung sammeln möchten und eine langfristige Karriere in einem stabilen Umfeld anstreben.
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