Operations Lead Portugal

Company Description

Sports betting, gaming and interactive entertainment is changing, and we're leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join Entain, it's your game. So let's win together.

Job Description

We are looking for an outstanding Operations Lead to take full ownership of our Portuguese operation and turn it into a best-in-class, highly efficient and fully compliant market unit.

This is a rare opportunity for a hands-on, strategic and commercially minded operator to oversee the entire local operation, shape processes end-to-end and directly influence the growth trajectory of one of the leading businesses in the industry.

Key Responsibilities

• Full commercial ownership of the Portuguese market (Customer Support, VIP Sales, Payments & Risk, Compliance & AML, Product & Content localisation)
• Continuously analyse market dynamics, competitor moves and customer behaviour to identify and close competitive gaps
• Lead regular process audits, identify inefficiencies, bottlenecks and cost leaks, and implement scalable solutions
• Streamline cross-functional workflows to achieve industry-leading response times, conversion rates, fraud prevention and compliance standards
• Act as the escalation point for all operational, compliance and regulatory topics in Portugal
• Coordinate and drive cross-functional projects (new product launches, payment method roll-outs, regulatory changes, system migrations, etc.)
• Provide market intelligence, operational insights recommendations to regional and central leadership teams
• Collaborate closely with Product, Data, Legal, Finance Marketing teams to ensure Portugal remains agile and ahead of the market trends
• Ensure full adherence to SRIJ requirements and internal AML/KYC policies

Qualifications

• 7+ years of operations leadership experience, ideally in iGaming, fintech, e-commerce or regulated digital businesses
• Proven track record of building and scaling efficient operations in the ground up or turning around underperforming units
• Strong commercial acumen and deep understanding of the Portuguese market (consumer behaviour, competitors, regulatory environment)
• Hands-on experience with Payments, Fraud prevention, AML/Compliance and Customer Support operations
• Analytical mindset: comfortable with Excel/Google Sheets, BI tools (Looker, Tableau, Power BI) and data-driven decision making
• Project management skills: you make complex cross-functional projects happen on time and within budget
• Exceptional stakeholder management skills; able to influence regional and group-level senior leadership
• Natural leader who thrives in fast-paced, high-change environments
• Fluent in Portuguese and English (Spanish is a strong plus)

Additional Information

At Entain, we know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary is just the beginning.

Depending on your role and location, you can expect to receive benefits like:

• Health Insurance – Insurance provider: Lusitânia (AdvanceCare)
• Hybrid Work Model – 2 days per week in the office and 3 days working from home
• Group Annual Bonus
• Birthday Off – Employees get their birthday off if it falls on a scheduled workday. However, no compensation day is given if the birthday falls on a non-working day.
• Access to LinkedIn Learning
• Protocols/Partnerships with External Providers
• Referral Program
• Unmind Hub – A platform to help you understand and improve your mental health and well-being.
• Fresh Fruit and Coffee (among other perks)

At Entain, we do what's right. It's one of our core values and that's why we're taking the lead when it comes to creating a diverse, equitable and inclusive future - for our people, and the wider global sports betting and gaming sector. However you identify, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated.

We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.