Service Desk Agent

Há 7 dias

Lisbon Lisboa Information Technology, Portugal AxiansPT Tempo inteiro

At Axians, we value talent — not labels.

We believe in a culture of inclusion, where everyone has a place. All applications are considered based on merit, with no discrimination of any kind.

This is your opportunity to join an international group, working on a project that needs you to help tackle the challenges of digital transformation.

 THE ROLE

We are looking for a #TechTalent to perform duties as a Service Desk Agent for an international project:

● Log incidents;

● Categorize and prioritize incidents;

● Diagnose and resolve incidents;

● Close incidents;

● Escalate incidents;

● Incident ownership and communication throughout the lifecycle of the incident;

● Handle in policy and out of policy service requests;

● Intervene onsite at the user location or temporary location;

● Execute Stock/IMACD tasks;

● Raise requests for authorization of service requests.

 WHAT WE'RE LOOKING FOR

● Experience with MS Office Suite;

● Experience with Microsoft OS (Windows 7 and 10);

● Knowledge of mobile devices and mobile phone services;

● Problem solving skills;

● Knowledge of ticketing and CMDB tools;

● Understanding of networking and networking protocols;

● Flexible and stress resilient;

● Ability to work in a co-operative way;

● Pan-European mind-set;

● Attention to detail;

● Experience in troubleshooting PCs/Laptops/Tablets, VPN, etc.;

● Customer and Service focus;

● Spoken and written interpersonal, communication and presentation skills;

● English and French mandatory

 WHAT YOU CAN EXPECT FROM US

Opportunity to lead major projects

By leading projects for an international Axians customer, you can make your mark in the IT world.

Recognition as a professional and as a person

For Axians, the professionals who lead customer projects have a name and a face and are therefore recognized by the company.

Work Life Balance and premium benefits

Axians values the family life of its employees by giving 5 days beyond those legally provided after the birth of children. Later, they can attend technology courses with resource to scholarships.

Possibility to become a shareholder in the company

In addition to career progression, you can be a shareholder in the VINCI Energies Group, which owns Axians.

Stability and job security

Axians has 14,000 employees and revenues of around €3.3 billion. By leading major projects, you will join a solid and secure entity.

Fair compensation

You will have access to basic salary + benefits and can also benefit from performance bonuses, health insurance and free psychologist consultations.

Do you identify with this position?

If you think this position is right for you and you have the #TechTalent we are looking for, send us your resume, preferably in English and in Europass format, to  with subject "SERVICEDESK/TA/SR".

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