French Service Desk Agent

1 dia atrás

Lisboa, Portugal Cross Border Talents Tempo inteiro

As a Service Desk Agent, you will be the first point of contact for technical and customer support inquiries for our French Speaking stakeholders. The ideal candidate will be an effective communicator, an analytical problem solver, and have the ability to thrive in a fast-paced environment. Responsibilities: Manage incoming client contacts and escalations with compassion and proactivity, in order to prioritize their needs and provide unique solutions to problems. Own the Stakeholder Experience by liaising with diverse Helpdesks (for troubleshooting assistance), product partners (both certified through the client and third-parties), and Quality Engineering teams. Coordinate regular calls with the client, for refills and upgrades to product accessories. Process both client-generated and internally generated service request tickets, within specified delivery times. Administrative support to certify client details, and alter any incorrect information within our stakeholder's client database. Provide services to clients like: Air Liquid; Goldman Sachs, eBay, Fiat, NHS Hospitals (UK), Cambridge Universities with high level of responsibility. Managing supply related requests: by phone, by portals, by email, or even by chat. Our clients request consumables that can be either: tonners, fusers, drums (part of a printer), in summary anything that is consumables within the printer The Service Desk Agent validates if the request is: a) already in the premises b) if the order is already placed for it c) The status of the request This is a non-technical role; Requirements High School Diploma or Secondary School Completion Equivalent Minimum of a year's experience in a Customer Support or client facing role, in a multi-national environment (preferable) Close familiarity with Computers and Digital Network configurations. Including advanced level working knowledge of the Microsoft Office Suite. Adaptable to working alongside the time zone and calendar of local stakeholders. Required Language Thresholds:English (B2 - C1: Independent User Level) French (C2: Native-Level Fluency) Benefits Competitive Salary + Language Bonus Meal Allowance on Card Career Progression Opportunities Staff Canteen with varied food options and river-facing balcony seating Well-rounded Health and Life Insurance Packages On-site gym: includes indoor pool access, fitness classes, and a football pitch

  • French-speaking Service Desk Agent

    Há 5 dias

    Lisboa, Portugal City Job Offers Tempo inteiro

    **French-speaking Service Desk Age**nt **(Remote anywhere in Portugal)** Are you a positive person who wants to help find solutions through innovative technology? If your language is French and you dream of living in Portugal, this offer is for you! **French-speaking Service Desk Agent** We are seeking French speakers who want to help solve customer...

  • French Service Desk Agent

    2 semanas atrás

    Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro 25 000 € - 40 000 € por ano

    As a Service Desk Agent, you will be the first point of contact for technical and customer support inquiries for our French Speaking stakeholders.The ideal candidate will be an effective communicator, an analytical problem solver, and have the ability to thrive in a fast-paced environment.Responsibilities:Manage incoming client contacts and escalations with...

  • Service Desk Agent

    2 semanas atrás

    Lisboa, Portugal Rumos Consulting Tempo inteiro

    Com mais de 30 anos de experiência, a Rumos Consulting atua na área da Consultoria em Tecnologias de Informação, entregando soluções nas áreas de Modern Workplace & Apps, Data, Analytics & Artificial Intelligence, Digital Business Automation, Enterprise Service Management, Digital Design Strategy & Marketing, Project Management Office, Workplace...

  • Service Desk Agent

    2 semanas atrás

    Lisboa, Portugal HCL Technologies Tempo inteiro

    **Service Desk Agent - Arabic and French Speaker** We are HCLTech, one of the fastest-growing large tech companies in the world and home to 211,000+ people across 52 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud. The driving force behind that work, our people, are diverse, creative,...

  • Finnish Service Desk Agent

    1 dia atrás

    Lisboa, Portugal Cross Border Talents Tempo inteiro

    As a Service Desk Agent, you will be the first point of contact for technical and customer support inquiries for our Finnish Speaking stakeholders. The ideal candidate will be an effective communicator, an analytical problem solver, and have the ability to thrive in a fast-paced environment. Responsibilities : Manage incoming client contacts and escalations...

  • Danish Service Desk Agent

    1 dia atrás

    Lisboa, Portugal Cross Border Talents Tempo inteiro

    As a Service Desk Agent, you will be the first point of contact for technical and customer support inquiries for our Polish Speaking stakeholders. The ideal candidate will be an effective communicator, an analytical problem solver, and have the ability to thrive in a fast-paced environment. Responsibilities : Manage incoming client contacts and escalations...

  • Dutch-speaking Service Desk Agent

    2 semanas atrás

    Lisboa, Portugal City Job Offers Tempo inteiro

    **Dutch-speaking Service Desk Agent** (Remote anywhere in Portugal) Are you a positive person who wants to help find solutions through innovative technology? If your language is Dutch and you dream of living in Portugal, this offer is for you! **Dutch-speaking Service Desk Agent** We are seeking Dutch speakers who want to help solve customer issues and...

  • Service Desk Agent

    Há 4 dias

    Lisboa, Portugal HCL Technologies Tempo inteiro

    **Service Desk Agent - German Speaker** HCL Technologies a renowned global IT service and consulting company, presently developing our tech footprint in Lisbon (Parque das Nações). As a Service Desk Agent you will be the main point of contact for technical and customer support issues across Europe. **Responsibilities** - Manage incoming client contacts...

  • Dutch Service Desk Agent

    2 semanas atrás

    Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro 25 000 € - 40 000 € por ano

    As a Service Desk Agent, you will be the first point of contact for technical and customer support inquiries for our Dutch Speaking stakeholders.The ideal candidate will be an effective communicator, an analytical problem solver, and have the ability to thrive in a fast-paced environment.ResponsibilitiesManage incoming client contacts and escalations with...

  • Finnish Service Desk Agent

    2 semanas atrás

    Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro 30 000 € - 50 000 € por ano

    As a Service Desk Agent, you will be the first point of contact for technical and customer support inquiries for our Finnish Speaking stakeholders.The ideal candidate will be an effective communicator, an analytical problem solver, and have the ability to thrive in a fast-paced environment.Responsibilities :Manage incoming client contacts and escalations...