Dutch Service Desk Agent

Há 2 dias

Lisboa, Portugal Cross Border Talents Tempo inteiro

As a Service Desk Agent, you will be the first point of contact for technical and customer support inquiries for our Dutch Speaking stakeholders. The ideal candidate will be an effective communicator, an analytical problem solver, and have the ability to thrive in a fast-paced environment. Responsibilities Manage incoming client contacts and escalations with compassion and proactivity, in order to prioritize their needs and provide unique solutions to problems. Own the Stakeholder Experience by liaising with diverse Helpdesks (for troubleshooting assistance), product partners (both certified through the client and third-parties), and Quality Engineering teams. Coordinate regular calls with the client, for refills and upgrades to product accessories. Process both client-generated and internally generated service request tickets, within specified delivery times. Administrative support to certify client details, and alter any incorrect information within our stakeholder's client database. Provide services to clients like: Air Liquid; Goldman Sachs, eBay, Fiat, NHS Hospitals (UK), Cambridge Universities with high level of responsibility. Managing supply related requests: by phone, by portals, by email, or even by chat. Our clients request consumables that can be either: tonners, fusers, drums (part of a printer), in summary anything that is consumables within the printer The Service Desk Agent validates if the request is: a) already in the premises b) if the order is already placed for it c) The status of the request This is a non-technical role; Requirements High School Diploma or Secondary School Completion Equivalent Minimum of a year's experience in a Customer Support or client facing role, in a multi-national environment (preferable) Close familiarity with Computers and Digital Network configurations. Including advanced level working knowledge of the Microsoft Office Suite. Adaptable to working alongside the time zone and calendar of local stakeholders. Required Language Thresholds:English (B2 - C1: Independent User Level) Dutch (C2: Native-Level Fluency) Benefits Competitive Salary Meal Allowance on Card Career Progression Opportunities Staff Canteen with varied food options and river-facing balcony seating Well-rounded Health and Life Insurance Packages On-site gym: includes indoor pool access, fitness classes, and a football pitch Temporary work from hoem with equipment provided

  • Dutch-speaking Service Desk Agent

    2 semanas atrás

    Lisboa, Portugal City Job Offers Tempo inteiro

    **Dutch-speaking Service Desk Agent** (Remote anywhere in Portugal) Are you a positive person who wants to help find solutions through innovative technology? If your language is Dutch and you dream of living in Portugal, this offer is for you! **Dutch-speaking Service Desk Agent** We are seeking Dutch speakers who want to help solve customer issues and...

  • Service Desk Agent

    1 semana atrás

    Lisboa, Portugal City Job Offers Tempo inteiro

    **Service Desk Agent (Dutch Market) Remote all over Portugal** Are you a positive person who wants to help find solutions through innovative technology? If your language is Dutch and you dream of living in Portugal, this offer is for you! **Dutch-speaking Service Desk Agent** We are seeking Dutch speakers who want to help solve customer issues and leave...

  • Service Desk Agent

    1 semana atrás

    Lisboa, Portugal JUJUR Tempo inteiro

    Position: Dutch Service Desk Agent Location: Remote, Portugal Employment type: Full-time Remuneration: Base salary. **DUTIES AND RESPONSIBILITIES**: - Communicate with customers using various channels and respond to their queries in timely and efficient manner - Ensure customer satisfaction and provide professional customer support - Support standard...

  • Dutch Digital Content Review Agent

    Há 4 dias

    Lisboa, Portugal Dutch Digital Content Review Agent Tempo inteiro

    Description Your Next Job, Without Boundaries! We are offering a great work experience in Lisbon, Portugal for a role as a Dutch Digital Content Review Specialist. **Why a Digital Content Review Specialist role is great for your professional and personal development**: - Live in Lisbon and embrace multicultural experiences - Represent a global brand of a...

  • Dutch-speaking Service Desk Agent

    1 dia atrás

    Lisboa, Portugal IT Jobs Worldwide Tempo inteiro

    Dutch-speaking Service Desk Agent (WFH in Lisbon area!) **Job details**: **Location** Lisbon **Discipline** - Customer Service**Reference** 34612 **Contact Name** Gino Kral **Job description**: Are you tech-savvy, a good listener and a great problem solver? Do you pride yourself on being solution orientated and helping others? Would you like to...

  • German Service Desk Agent

    Há 2 dias

    Lisboa, Portugal Cross Border Talents Tempo inteiro

    As a Service Desk Agent, you will be the first point of contact for technical and customer support inquiries for our German Speaking stakeholders. The ideal candidate will be an effective communicator, an analytical problem solver, and have the ability to thrive in a fast-paced environment. Responsibilities Manage incoming client contacts and escalations...

  • Finnish Service Desk Agent

    Há 2 dias

    Lisboa, Portugal Cross Border Talents Tempo inteiro

    As a Service Desk Agent, you will be the first point of contact for technical and customer support inquiries for our Finnish Speaking stakeholders. The ideal candidate will be an effective communicator, an analytical problem solver, and have the ability to thrive in a fast-paced environment. Responsibilities : Manage incoming client contacts and escalations...

  • French Service Desk Agent

    Há 2 dias

    Lisboa, Portugal Cross Border Talents Tempo inteiro

    As a Service Desk Agent, you will be the first point of contact for technical and customer support inquiries for our French Speaking stakeholders. The ideal candidate will be an effective communicator, an analytical problem solver, and have the ability to thrive in a fast-paced environment. Responsibilities: Manage incoming client contacts and escalations...

  • Finnish Service Desk Agent

    Há 4 dias

    Lisboa, Portugal Cross Border Talents Tempo inteiro

    As a Service Desk Agent, you will be the first point of contact for technical and customer support inquiries for our Finnish Speaking stakeholders. The ideal candidate will be an effective communicator, an analytical problem solver, and have the ability to thrive in a fast-paced environment. Responsibilities : Manage incoming client contacts and escalations...

  • Danish Service Desk Agent

    Há 4 dias

    Lisboa, Portugal Cross Border Talents Tempo inteiro

    As a Service Desk Agent, you will be the first point of contact for technical and customer support inquiries for our Polish Speaking stakeholders. The ideal candidate will be an effective communicator, an analytical problem solver, and have the ability to thrive in a fast-paced environment. Responsibilities : Manage incoming client contacts and escalations...