Service Desk Agent
2 semanas atrás
Position: Dutch Service Desk Agent
Location: Remote in the mainland Portugal or on-site in Lisbon or Braga
Employment type: Full-time
Remuneration: Base salary.
**DUTIES AND RESPONSIBILITIES**:
- Communicate with customers using various channels and respond to their queries in timely and efficient manner
- Ensure customer satisfaction and provide professional customer support
- Support standard queries related to a single product/small set of products (e.g. operating system, basic networking, PCs)
- Develop an understanding of customer’s position and service delivery requirements to enable the delivery of unparalleled service
- Respond customer queries in line with SLA
- Know when to escalate the issue to other department or more senior representative
- Helpful and effective member of the team
- Take ownership of self-development
- Keep records of customer interactions, comments, and complaints, and in line with internal procedures
- Maintain and update all job-related administrative forms.
**REQUIREMENTS**:
- Native/fluent in Dutch, both oral and written. Fluent in English (at least B2 level)
- At least 6 months of proven work experience in same/similar role
- Knowledge of banking industry will be considered as an advantage
- Computer literate with sound knowledge of Microsoft Office suite
- Excellent communication skills with ability to emphasise with the client
- Ability to work independently, while being a team player at the same time
- Ability to meet tight deadlines with minimum supervision and in timely manner
- Analytical mindset with great critical thinking skills and attention to detail
- Ability to work rotating shifts.
**BENEFITS**:
- Excellent remuneration package based on experience, skills and performance
- Be part of a dynamic multilingual, multicultural and creative team with positive and friendly atmosphere
- Guidance and tools to reach your full potential
- Hybrid work-model
- Health and Life insurance
- Meal allowance.
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