Customer Support for Online Video Streaming Platform

1 semana atrás

Lisboa, Lisboa, Portugal Cognizant Tempo inteiro

Embrace the future

Recently, we have seen streaming companies and websites taking viewers from classical TV into new services and devices. This project is a support line for one of these services - the best-loved video streaming website in the world.

You will be part of a multicultural team based in Lisbon, where you will provide outstanding multi-channel support to users of the service.

You can see the details below and we would be happy to address any questions you might have.

You will be handling Customers queries via phone, e-mail and chat identifying the client's problem and troubleshooting to find the solution.

Requirements

  • At least 12 months of direct customer service experience required, preferably in contact centers in a B2C and/or B2B environment
  • Good communication skills, both verbal and oral
  • Excellent native level written and spoken communication skills in the language of support
  • Proactive attitude and strong team-spirit
  • Be organized and able to learn new processes, concepts, and skills as well as being able to understand that an operation is an ever-changing organism
  • Strong attention to detail and a desire to deliver accurately, efficiently and to a high standard
  • Ability to handle not only to handle customers emotions, but also being able to empathize with the client's case
  • Openness to work flexible hours as required (may include evenings, weekends and/or holidays) / Shifts: 8AM to 8M / Monday to Sunday

Responsibilities

  • You will be answering to the customers queries via phone, e-mail or chat, identifying the client's problem; troubleshooting them to find the solution; documenting each action you take and categorizing cases and possible bugs, so that our client's engineering team to address them as a bunch
  • Provide general and technical support to customers who use any of our client's paid products
  • Escalate complex problems according to defined procedures

OUR OFFER

  • Pleasant and inspiring working atmosphere
  • Opportunity to be part of a rapidly expanding global organization with irreproachable reputation
  • Professional development and clear career path
  • Training & development opportunities
  • Competitive salary & relocation allowance*
  • Relocation applicable only for international candidates joining us from abroad.

  • Customer Support for Online Video Streaming platform

    Há 2 dias

    Lisboa, Lisboa, Portugal Cognizant Tempo inteiro

    Embrace the futureRecently, we have seen streaming companies and websites taking viewers from classical TV into new services and devices. This project is a support line for one of these services - the best-loved video streaming website in the world.You will be part of a multicultural team based in Lisbon, where you will provide outstanding multi-channel...

  • Customer Support for Online Video Streaming Platform

    1 semana atrás

    Lisboa, Lisboa, Portugal Cognizant Technology Solutions Tempo inteiro

    Embrace the futureRecently, we have seen streaming companies and websites taking viewers from classical TV into new services and devices. This project is a support line for one of these services - the best-loved video streaming website in the world.You will be part of a multicultural team based in Lisbon, where you will provide outstanding multi-channel...

  • Customer Support for Online Video Platform

    Há 2 dias

    Lisboa, Lisboa, Portugal Cognizant Tempo inteiro

    Embrace the futureRecently, we have seen streaming companies and websites taking viewers from classical TV into new services and devices. This project is a support line for one of these services - the best-loved video streaming website in the world.You will be part of a multicultural team based in Lisbon, where you will provide outstanding multi-channel...

  • German Customer Support for Online Video Platform

    2 semanas atrás

    Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

    Cross Border Talents is recruiting German Customer Support for Online Video Platform - Lisbon Are you passionate about costumer support and technologies? Would you like to join one of the top BPO companies in Lisbon? Our client is a global leader and one of the biggest companies in Portugal.Your mission as a customer support agent is to support their...

  • Customer Support for Online Video Platform

    1 semana atrás

    Lisboa, Lisboa, Portugal Cognizant Tempo inteiro

    Job location: Lisbon/ PortugalWORK FROM THE OFFICEWe run a multilingual Customer Support and Content Review Centre in Lisbon, Portugal. It is an instantly recognizable, global iconic brand and a place where employees learn, collaborate, and help improve a digital product used by over a billion people worldwideYou will be part of a rapidly growing...

  • German-Speaking Quality Analyst Video Streaming Platform

    2 semanas atrás

    Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

    Job Description: Quality Analyst Video Streaming PlatformLocation: Lisbon , PortugalSchedule: Monday-Friday, Shifts and weekends (to be determined)Role OverviewWe are seeking a dedicated and detail-oriented Quality Analyst to join our team. This role involves monitoring operational compliance, performing data-driven analyses, and driving improvements in...

  • B2B Arabic Customer Support for Online Streaming Platform

    2 semanas atrás

    Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

    Are you passionate about costumer support and technologies? Would you like to join one of the top BPO companies in Lisbon?Our client is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era.You will be part of a multicultural team based in Lisbon, where you will provide...

  • Video Content Analyst

    Há 6 dias

    Lisboa, Lisboa, Portugal FH Collective Academy Tempo inteiro

    With a strong global presence and teams supporting international digital platforms, our client delivers operational and compliance services across multiple markets. The Legal Operations team plays a key role in ensuring that online content and legal requests are handled accurately, consistently and in line with established legal frameworks.We are currently...

  • Video Content Analyst with German

    Há 11 horas

    Lisboa, Lisboa, Portugal Velenosi&Meredith Tempo inteiro

    Job Opportunity: Video Content Analyst (Content Moderation) Location: On-site, Lisbon Project: Streaming Service Platform Schedule: Rotating shifts 24/7, Mon-FriJob Overview:We are looking for Video Content Analysts to join our team and help review online advertisements within a leading streaming service platform. Your role will involve ensuring...

  • German-Speaking Quality Analyst Elevate Excellence in Video Streaming

    2 semanas atrás

    Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

    German-Speaking Quality Analyst Elevate Excellence in Video Streaming Location: Lisbon, Portugal (Santos)Start Date: 9th December 2024Languages Required: German (C1-C2) English (B2) What You'll Do:As a Quality Analyst, you'll play a critical role in enhancing customer service standards for a leading Video Streaming Platform. Your mission includes: ...