French Speaking Technical Support Agent in Porto

1 semana atrás

Porto, Porto, Portugal Worldwiders Tempo inteiro

Job Description

Are you tech-savvy and fluent in French with a passion for problem-solving? Step into the world of tech support for the world's most renowned search engine in Porto, Portugal

Join a dynamic team, gain international experience, and develop your technical skills while enjoying full relocation support and a multicultural workplace.

About the company
Our partner is a French multinational outsourcing company that makes business easier for the world's most renowned brands by managing their customer support with utmost professionalism and customer orientation. Join a family of over 62,000 highly motivated colleagues across 170 locations and 49 countries. Seize the opportunity to become part of a multicultural team, a fast-paced environment, and a diverse pool of dedicated projects with some of the best B2C and B2B brands worldwide

What will you do?

  • Provide French-language technical support via phone, chat, and email

  • Resolve customer issues and document all case information

  • Ensure customer satisfaction across all support channels

  • Handle customer escalations and follow documentation processes

  • Collaborate with technicians and update ticketing systems in English

  • Represent the company with a positive and professional approach

Candidate profile

  • Native-level French (C2) and fluent in English

  • Previous experience in Customer service or Technical support is an advantage. but not required

  • Excellent communication skills to simplify complex topics

  • Patient, proactive, and team-oriented

  • Highly confidential with sensitive information

  • EU passport or valid residence permit

Employer offers

  • Competitive salary 

  • Long-term accommodation option from the company in Lisbon or Porto

  • Private health insurance with dental plan 

  • Work from the office in Lisbon or Porto 

  • Career growth and international opportunities

  • Multicultural work environment with colleagues from 15+ countries

  • Modern offices with employee discounts, events, and mobility options

About Multilingual Jobs Worldwide

Multilingual Jobs Worldwide is a leading multilingual recruitment specialist agency matching European-speaking talent with the most exciting jobs all over the world. Over the past 2 years we have recruited and helped over 1200 multilingual speakers to land their dream job with our partners in over 28 different countries.

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