French Airline Customer Support in Lisbon
Há 2 dias
Launch Your Career in Airline Customer Support
Are you passionate about travel and driven to deliver outstanding customer service? Step into the role of Airline Support Specialist and assist passengers worldwide while building valuable experience in the dynamic aviation industry.
Role Overview:
In this role, you'll be the first point of contact for travelers, managing inquiries about flight bookings, schedule adjustments, cancellations, and travel regulations across phone, email, chat, and social media. You'll guide customers through booking options, explain fares and baggage rules, and ensure a seamless travel experience. With full training and ongoing development, you'll join a motivated team focused on providing world-class support.
Key Responsibilities:
Deliver professional, timely assistance via phone, email, chat, and social channels
Support passengers with bookings, flight changes, and cancellations
Clearly communicate policies on fares, baggage, and special services
Provide information on check-in, boarding, and travel requirements
Suggest routes, upgrades, and tailored travel solutions
Collaborate with internal teams to resolve complex cases
Keep accurate records of customer interactions and solutions
Stay up to date with airline policies, promotions, and industry regulations
Participate in regular training to sharpen skills and advance in the role
Requirements:
French fluency (C2 level)
English fluency (B2 level)
EU citizenship or Portuguese Residency Card
0–1 year of experience in customer support
Strong communication, analytical, and interpersonal skills
Eagerness to learn and develop
Why Join Us:
Competitive Salary that values your skills and effort
Language Bonus for your Italian proficiency
Performance Bonus based on results
Health & Life Insurance for your peace of mind
Onsite Work Environment fostering growth and collaboration
Ready to start your journey with the International Airline Support Project? Apply today and let your career take flight
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