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Dutch Speaker Customer Support- Lisbon Area- On-Site and Hybrid

3 semanas atrás

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*Summary*

  • Werktijden: Fulltime, 40 uur/week (mogelijk in ploegen, afhankelijk van het project)
  • Opleiding: Minimaal middelbare schooldiploma (MBO-niveau of gelijkwaardig)
  • Talen: Vloeiend Nederlands (NL) C1/C2 is een must en goed Engels (UK) B2 of hoger
  • Contract: Bepaalde tijd, met optie tot verlenging of vast contract

De Ultieme Carrière Stap: Word een Klantenservice Expert in het Buitenland
Ben jij die enthousiaste, oplossingsgerichte professional met een passie voor klantcontact? Grijp dan nu de kans om jouw talenten in te zetten voor een van de grootste internationale projecten ter wereld. Wij zoeken meertalige specialisten om ons dynamische team te versterken. Je komt te werken in een moderne, open sfeer op een makkelijk bereikbare locatie, perfect voor mensen die op zoek zijn naar een nieuwe start.

Wat ga je doen?

  • Je bent het eerste aanspreekpunt voor klanten en behandelt diverse vragen via telefoon, e-mail en chat.
  • Je lost problemen op een efficiënte, empathische en professionele manier op en zorgt voor een positieve klantervaring.
  • Je verstrekt nauwkeurige informatie over producten en diensten.
  • Je registreert alle interacties in het CRM-systeem en volgt dossiers nauwkeurig op.
  • Je werkt samen met andere teams om complexe problemen snel op te lossen.

Relocatie
Voor kandidaten die verhuizen vanuit andere landen, biedt het bedrijf ondersteuning:

  • Vergoeding van het vliegticket.
  • Ophalen op de luchthaven (airport pickup) bij aankomst.
  • Hulp bij accommodatie of advies hierover.
  • Hulp bij documentatie (AFM, AMKA, bankrekening).
  • Aanvullende begeleiding bij de verhuizing indien nodig.

*Benefits*

  • Privéziektekostenverzekering vanaf dag één.
  • Betaalde training en continue coaching.
  • Carrièreontwikkeling en interne mobiliteitsmogelijkheden.
  • Kortingen op sportscholen, restaurants, winkels en diensten.
  • Multiculturele werkomgeving met internationale exposure.
  • Wellness-activiteiten en engagement.

Wie zoeken wij?

  • Je bent vloeiend in het Nederlands (C1/C2) en communiceert vlot in het Engels (B2+).
  • Je hebt uitstekende communicatieve en luistervaardigheden.
  • Je bent stressbestendig en kunt goed omgaan met verschillende klantvragen.
  • Je bent proactief en een echte teamspeler.
  • Ervaring in een klantenserviceomgeving is een pré, maar enthousiaste starters zijn welkom.

The Ultimate Career Move: Become a Customer Service Expert Abroad
Are you an enthusiastic, solution-oriented professional with a passion for customer engagement? Seize the opportunity to utilize your talents for one of the world's largest international projects. We are looking for multilingual specialists to join our dynamic team in Portugal. You will work in a modern, open, and easily accessible location, perfect for those seeking a fresh start and international exposure.

*What You Will Do*

  • Serve as the primary point of contact for customers, handling various inquiries via phone, email, and chat.
  • Resolve problems efficiently, empathetically, and professionally, ensuring a positive customer experience.
  • Provide accurate and comprehensive information about products and services.
  • Register all interactions diligently in the CRM system and follow up on cases accurately.
  • Collaborate with other teams to quickly resolve complex issues.

Relocation
For candidates moving from other countries, the company offers relocation support:

  • Flight ticket reimbursement.
  • Airport pickup upon arrival.
  • Accommodation or accommodation free consulting.
  • Help with documentation (AFM, AMKA, bank account).
  • Additional relocation guidance when needed.

*Benefits*

  • Private health insurance from day one.
  • Paid training and continuous coaching.
  • Career development and internal mobility opportunities.
  • Discounts on gyms, restaurants, shops, and services.
  • Multicultural work environment with international exposure.
  • Wellness activities and engagement.

*Who We Are Looking For*

  • You are fluent in Dutch (NL) at a C1/C2 level and communicate well in English (UK) (B2 or higher).
  • You possess outstanding communication and listening skills.
  • You are stress-resistant and capable of handling diverse customer inquiries calmly.
  • You are proactive and a true team player.
  • Experience in a customer service environment is a plus, but enthusiastic newcomers are highly welcome.