German Speaking Technical Support Specialist

Há 4 dias

Lisboa, Lisboa, Portugal The lemon Consulting Tempo inteiro

Position: German Technical Support Specialist

Location: Lisbon, Portugal

Employment type: Full-time

Remuneration: Base salary.

DUTIES AND RESPONSIBILITIES:

  • Provide customer support through phone, email, or chat for product usage, connectivity, and functionality issues.
  • Perform initial troubleshooting, including checks on power, network status, and device interfaces.
  • Guide users through standard support procedures such as resets, connection checks, and app configurations.
  • Escalate unresolved or complex issues to higher-level support teams with thorough documentation.
  • Contribute to knowledge base updates and suggest process improvements based on recurring issues.
  • Manage support cases based on priority, service agreements, and issue urgenc
  • Accurately document all customer interactions and technical diagnostics in a ticketing or CRM system.
  • Monitor trends in support issues and report insights to improve product reliability.
  • Stay updated on product developments, software updates, and support protocols.
  • Ensure all remote support activities comply with operational and safety standards.

REQUIREMENTS:

  • Native/fluent in German, with strong written and oral skills, as well as proficiency in English (at least B2)
  • High school diploma or equivalent; technical training or certifications are a plus.
  • Experience in a customer-facing technical support role, ideally in a contact centre or tech environment.
  • Basic knowledge of electrical systems, IoT devices, or general network troubleshooting.
  • Familiarity with technical standards or protocols is an advantage.
  • Strong verbal and written communication skills, with the ability to explain technical issues to non-technical users.
  • Proficient in using CRM or ticketing tools for support tracking.
  • Willingness to work in shifts, including weekends and holidays.
  • Experience supporting multiple communication channels (chat, email, voice, back office) is desirable.
  • Able to work in a hybrid setup; local residency may be required based on operational needs.

OFFER:

  • Lunch vouchers 10,20 EUR per day.
  • Hybrid working (evenings/weekends)
  • 40 EUR transportation allowance or company shuttle.
  • Additional birthday day off.
  • Guidance and tools to reach career potential.

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