Customer Service Support – French Speakers

Há 2 horas


Braga, Braga, Portugal LetsHire Solutions Tempo inteiro

Job Title:
Customer Service Representative – French Speaker

Location:
Braga, Portugal

Work Model:
Hybrid / On-site

Employment Type:
Full-time

Job Overview
We are looking for a
French-speaking Customer Service Representative
to join our team in Braga. The role involves providing high-quality support to customers through various communication channels while ensuring excellent customer satisfaction.

Working Schedule

  • Monday to Friday
  • Rotational shifts between 07:00 AM – 07:00 PM (or 07:00 AM – 05:30 PM depending on operation needs)
  • Days off: Saturday & Sunday

Key Responsibilities

  • Handle customer inquiries via phone, email, or chat in French
  • Provide accurate information and resolve customer issues efficiently
  • Maintain a professional and customer-oriented approach at all times
  • Follow internal procedures and quality standards
  • Document interactions clearly in the system

Requirements

  • Fluent French (C1/C2) – spoken and written
  • Good communication skills
  • Customer-focused mindset
  • Basic computer skills
  • Ability to work in rotational shifts
  • Previous customer service experience is an advantage (not mandatory)

What We Offer

  • Competitive salary package
  • Stable Monday–Friday schedule
  • Weekends off
  • Hybrid / On-site work model
  • Supportive and multicultural work environment
  • Training and growth opportunities


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