Support N2 Senior

Há 17 horas


Lisboa, Lisboa, Portugal IT International Mobility Tempo inteiro

À propos de MoOngy:
Fondé en 2005,
MoOngy
est un groupe international spécialisé en
Ingénierie et IT
, présent en Europe et en Afrique du Nord.

Avec
14 pays, plus de 40 entités et 9 500 talents
, nous grandissons chaque jour grâce à une chose simple : des personnes passionnées par la tech et l'innovation.

Support N2 Senior


Lisbonne
– mode hybride (2 à 3 jours par semaine sur site)


Langues :
Français B2 minimum + anglais professionnel


Basé au Portugal – permis de travail valide requis

Ton profil

  • Expérience confirmée en
    support applicatif N2
    dans un environnement professionnel exigeant
  • À l'aise dans un contexte international, avec des interlocuteurs techniques et métiers
  • Capacité à analyser des incidents fonctionnels et techniques et à proposer des solutions adaptées
  • Bon sens de la communication, autonomie et esprit collaboratif
  • Seniorité attendue :
    profil senior
  • Français B2 minimum + anglais professionnel
  • Tu vis
    déjà
    au Portugal et tu as
    un permis de travail valide

Environnement technique (ce sur quoi tu interviendras)

Plateforme de
transfert sécurisé de fichiers
(rapports, flux financiers, échanges inter-applicatifs, etc.)

Centralisation des flux internes et externes du groupe

Outils et technologies :

  • ServiceNow
  • Microsoft Teams
  • SQL
  • Git
  • Unix
    (apprécié)

Connaissances à acquérir :
exploitation et configuration de CFT

Ce que tu feras concrètement

  • Gérer les demandes clients via
    ServiceNow ou email
    : analyse des besoins, suivi des configurations et mises en production, reporting et documentation (KB)
  • Assurer le
    suivi des incidents
    : monitoring ponctuel, analyse fonctionnelle et technique, coordination avec les équipes techniques et gestion des erreurs
  • Être le
    point de contact des utilisateurs
    : assistance, communication proactive et participation aux réunions projets
  • Contribuer à l'
    amélioration continue
    et aux projets de migration de la plateforme, incluant des tâches techniques (builds via Git)

Pourquoi nous rejoindre ?

  • Mobilité internationale : envie d'un nouveau défi ailleurs en Europe ? On t'accompagne.
  • Projets variés : des environnements techniques modernes, dans plusieurs secteurs.
  • Apprentissage continu : formations, certifications et montée en compétences garanties.
  • Esprit d'équipe : une communauté internationale où les idées circulent librement.
  • Diversité & inclusion : chez MoOngy, chacun a sa place — point final.

Diversity & Inclusion:
Chez
MoOngy Group
, nous défendons l'égalité et valorisons la diversité. Nous créons un environnement sûr et inclusif où les opportunités sont égales pour tous. Nous ne pratiquons aucune discrimination fondée sur l'âge, l'origine ethnique, l'orientation sexuelle, le genre, le handicap ou tout autre critère autre que le mérite.
Toutes les candidatures disposant des compétences requises pour le poste sont les bienvenues.



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