Customer Service Representative

2 semanas atrás

Lisboa, Lisboa, Portugal Batgroup Tempo inteiro

Description

We are a European international company in the process of establishing a new location in Lisbon. As part of our expansion, we are seeking a dedicated bilingual
Customer Service Representative
fluent in German and English (C1). This role is pivotal in ensuring seamless communication between our clients and employees, facilitating efficient service delivery.

  • Coordinate with employees to ensure timely acceptance and execution of services
  • Assist customers during onboarding, ensuring accurate information collection
  • Address and troubleshoot service execution issues, such as accessibility challenges
  • Manage and process customer feedback, damages, and quality concerns
  • Handle employee absences in line with established guidelines
  • Ensure customers' payment information is current and accurate
  • Respond to employee inquiries regarding contracts and payroll matters
  • Provide performance feedback to employees, escalating issues when necessary
  • Initiate contract changes for employees as required
  • Participate in planning and executing events for employees and customers
  • Conduct regular calls to employees and clients to ensure service quality and gather feedback

Requirements

  • 1+ years experience in a similar role
  • Ambitious, committed, and focused on self-improvement
  • Exceptional interpersonal and communication skills
  • Excellent telephone etiquette and client relationship management
  • German + Fluent in English (C1)

Benefits

  • Competitive package
  • An opportunity to be part of a dynamic, international team
  • A role in a growing company with potential for career advancement
  • A supportive work environment that values collaboration and innovation

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