Production Assistant

Há 2 dias

Porto, Porto, Portugal knok Tempo inteiro

Learn about knok

At knok, we dare to lead and humanise the digital transformation of healthcare. We envision a world where everyone has timely access to quality healthcare through digital technology, creating a more equal society. We genuinely believe in it, and you can recognise it in every person who embraces this mission.

Through a Digital Front Door strategy, knok connects patients, providers and healthcare professionals in one place. Our API-first white-label platform enables a continuous, engaging and personalised healthcare experience for all conditions through a cutting-edge Patient Journey Engine.

With regular clinical practice as our main source of knowledge, we leverage ready-to-use data to improve care automation and increase financial savings. Since 2015, we have enabled more than 2.5 million clinical interactions in over 12 countries. Our platform is scalable and AI-ready, enhancing the power of data-driven care to deliver better outcomes during all stages of life.

Are you ready to join us in revolutionising healthcare and making a tangible impact on people's lives?

About the role

As a Production Assistant, you'll play a key role in ensuring the operational excellence of our medical network. From supporting scheduling to collecting key operational data, you'll help keep our clinical engine running smoothly. Your work will directly impact resource efficiency, service quality, and patient experience. If this makes sense, keep reading

As a Production Assistant, you will:

Support schedule management and coordination:

  • Collect doctors' availability, confirm month-end hours, and maintain clear communication throughout the scheduling process.
  • Monitor compliance with planned allocations and coordinate substitutions or reinforcements when needed.

Ensure daily operational oversight:

  • Track vacations, respond to urgent scheduling needs, and gather feedback from the medical network.
  • Act as the link between the medical network and the internal clinical team, ensuring a regular cadence of reporting on needs and constraints.

Maintain and optimise data systems:

  • Collect, systematise and ensure the quality of operational data.
  • Update tracking tools (onboarding, offboarding, fixed schedules, coverage files, etc.).
  • Monitor KPIs such as response times, attendance, and medical hour execution.

Contribute to team efficiency:

  • Collaborate with the clinical and back-office teams to support ongoing improvements.
  • Assist in recruitment-related tasks for the medical network.

About you

To be successful in this role, we're looking for someone who:

  • Has previous experience in an operational or production support role.
  • Is comfortable working with databases, Excel/Sheets, and handling large volumes of operational data.
  • Is highly organised, detail-oriented and able to juggle multiple tasks with accuracy.
  • Communicates clearly and confidently with internal and external stakeholders.
  • Works proactively, with a strong sense of ownership and problem-solving mindset.
  • Enjoys working as part of a collaborative, cross-functional team.

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