Marketing Customer Support Specialist – Paid Campaigns

Há 4 dias

Lisboa, Lisboa, Portugal PerceptaLyn Tempo inteiro

Marketing Customer Support Specialist – Paid Campaigns (Italian
Speaking
)
Project:
Global Social Media Advertising Platform (MPO)

Location:
Lisbon, Portugal

Work Model:
On-site

Start Date:
29 January 2026

Working Schedule
Initial Phase (12-hour coverage):

  • Monday to Sunday: 07:00 – 19:00

  • Shifts:

  • 07:00 – 16:00

  • 10:00 – 19:00

  • 2 rotational days off

Future Phase (TBC by the client):

  • 24/7 rotational shifts, Monday to Sunday
  • 2 rotational days off

Role Overview
We are looking for an
Italian-speaking Marketing Customer Support Specialist
to support advertisers using a
leading global social media advertising platform
. In this role, you will assist business clients with
paid advertising campaigns
, platform-related inquiries, and basic optimization support while delivering excellent customer service in a fast-paced contact center environment.

This role combines
digital marketing expertise, paid campaign support, and customer service
within an international AdTech project.

Key Responsibilities

  • Provide customer support via phone, email, and/or chat in Italian and English
  • Support advertisers with paid campaign setup, management, and basic optimization
  • Troubleshoot issues related to advertising tools, billing, delivery, and campaign performance
  • Educate clients on platform features, best practices, and digital advertising fundamentals
  • Apply internal policies and procedures accurately
  • Maintain detailed and accurate case documentation in CRM and ticketing systems
  • Meet quality, productivity, and customer satisfaction KPIs
  • Collaborate with internal marketing, operations, and technical teams

Mandatory Requirements

  • Fluent Italian and good command of English
  • Hands-on experience in paid campaign management (mandatory)
  • Degree in Marketing or a related field
  • Proven experience in Digital Marketing
  • Previous experience in a Contact Centre or Service Program supporting an Advertising Technology company
  • Strong understanding of social media platforms and basic digital advertising concepts
  • Customer service-oriented mindset with strong communication skills
  • Ability to work independently and as part of a team
  • Availability to work rotational shifts, including weekends

Compensation & Benefits

  • Base Salary: €985 (paid over 14 months)
  • Complexity Allowance: €80 (paid over 11 months)

Additional Perks

  • Health Insurance: from day one (free after 6 months
  • Daily meal allowance: €7.23
  • Paid training
  • International and multicultural working environment
  • Career development opportunities within a global AdTech project

Accommodation – The Game Changer

  • Immediate access to a shared apartment (private room) upon arrival
  • All utilities included
  • Fixed cost of €280/month, deducted directly from your payslip
  • No deposit, agency fees, or upfront rental costs

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