Marketing Customer Support Specialist

Há 3 dias

Lisboa, Lisboa, Portugal LetsHire Solutions Tempo inteiro

Job Title:
Marketing Customer Support Specialist

Languages:
Arabic (Egypt, Jordan, UAE) + English

Location
Lisbon, Portugal
Work Model:
On-site

Relocation not provided
Start Dates

  • 15 January 2026
  • 29 January 2026

Working Schedule
Initial Phase (12-hour operation):

  • Monday to Sunday
  • Operating hours: 07:00 – 19:00

  • 2 rotating shifts:

  • 07:00 – 16:00

  • 10:00 – 19:00

Later Phase (TBC by client):

  • 24/7 operation – Monday to Sunday
  • Rotational shifts
  • 2 rotating days off

Job Overview
We are looking for
Arabic & English-speaking Marketing Customer Support Specialists
to join an on-site team in Lisbon. The role focuses on supporting clients using digital advertising products, managing paid campaigns, and delivering high-quality customer support in a fast-paced AdTech environment.

Key Responsibilities

  • Support advertisers with paid digital marketing campaigns
  • Provide guidance on campaign setup, optimization, and performance
  • Assist clients via inbound/outbound channels
  • Troubleshoot issues related to digital advertising tools
  • Ensure excellent customer satisfaction and service quality
  • Work collaboratively with internal teams to resolve complex cases
  • Maintain accurate case documentation in internal systems

Requirements

  • Fluent Arabic (Egypt, Jordan, or UAE) and English
  • Mandatory experience in paid campaign management
  • Degree in Marketing or a related field
  • Proven experience in Digital Marketing
  • Experience in a Contact Centre or Service Program within an Advertising Tech company
  • Strong familiarity with social media platforms and digital advertising basics
  • Excellent customer service and communication skills
  • Ability to work independently and as part of a team
  • Flexibility to work rotational shifts, including weekends

Salary & Benefits

  • Base Salary: €985 per month (14 salaries per year)
  • Language Allowance: €80 per month (11 months per year)
  • Career development in a global digital marketing environment
  • Multicultural and dynamic workplace

Additional Information

  • On-site role in Lisbon
  • No relocation package provided
  • Multiple start dates available

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