Marketing Customer Support Specialist – Paid Campaigns

Há 7 dias

Lisboa, Lisboa, Portugal PerceptaLyn Tempo inteiro

Location:
Lisbon, Portugal

Work Model:
On-site

Start Date:
29 January 2026

Working Schedule
Initial Phase (12-hour coverage):

  • Monday to Sunday: 07:00 – 19:00
  • Shifts: 07:00 – 16:00 or 10:00 – 19:00
  • 2 rotational days off

Future Phase (TBC by client):

  • 24/7 rotational shifts, Monday to Sunday
  • 2 rotational days off

Role Overview
We are looking for a
Marketing Customer Support Specialist
to support advertisers using Global Social Media Advertising Platform. In this role, you will assist French-speaking clients with paid campaign management, optimization inquiries, and platform-related questions while delivering high-quality customer service in a fast-paced digital marketing environment.

Key Responsibilities

  • Provide customer support to advertisers via phone, email, and/or chat in French and English
  • Support clients with paid campaign management and basic optimization inquiries
  • Assist advertisers in understanding campaign setup, performance, and best practices
  • Troubleshoot platform-related and campaign-related issues
  • Analyze campaign data and provide performance-oriented guidance
  • Ensure accurate case documentation and follow internal policies and procedures
  • Meet quality, productivity, and customer satisfaction KPIs
  • Collaborate with internal marketing, operations, and technical teams

Mandatory Requirements

  • Experience in paid campaign management (mandatory)
  • Degree in Marketing or a related field
  • Proven experience in Digital Marketing
  • Previous experience in a Contact Centre or Service Program for an Advertising Tech company
  • Strong familiarity with social media platforms and basic digital advertising concepts
  • Strong customer service orientation
  • Ability to work both independently and as part of a team
  • Fluent French and good command of English

Compensation & Benefits

  • Base Salary: €985 (paid over 14 months)
  • Complexity Allowance: €80 (paid over 11 months)
  • Meal Allowance: 7.63 € per day
  • Health Insurance: since day 1 (free after 6 months of contract.)
  • Paid training
  • International and multicultural work environment
  • Career development opportunities within a global tech project

Accommodation – The Game Changer

  • Immediate access to a shared apartment (private room) upon arrival
  • All utilities included
  • Fixed cost of €280/month, deducted directly from your payslip
  • No deposit, agency fees, or upfront rental costs

  • Marketing Customer Support Specialist – Paid Campaigns

    Há 5 dias

    Lisboa, Lisboa, Portugal Cbtalents Tempo inteiro

    Marketing Customer Support Specialist – Paid Campaigns (Spanish Speaking) Project: Global Social Media Advertising Platform (MPO) Location: Lisbon, Portugal Work Model: On-site Start Date: 15 January 2026 Relocation: Not provided Working Schedule Initial Phase (12-hour coverage):Monday to Sunday: 07:00 – 19:00 Shifts:07:00 – 16:00 10:00 – 19:00 2...

  • Marketing Customer Support Specialist – Paid Campaigns

    Há 5 dias

    Lisboa, Lisboa, Portugal Cbtalents Tempo inteiro

    Marketing Customer Support Specialist – Paid Campaigns (Italian Speaking) Project: Global Social Media Advertising Platform (MPO) Location: Lisbon, Portugal Work Model: On-site Start Date: 29 January 2026 Working Schedule Initial Phase (12-hour coverage):Monday to Sunday: 07:00 – 19:00 Shifts:07:00 – 16:00 10:00 – 19:00 2 rotational days off Future...

  • Marketing Customer Support Specialist – Paid Campaigns

    Há 3 dias

    Lisboa, Lisboa, Portugal PerceptaLyn Tempo inteiro

    Marketing Customer Support Specialist – Paid Campaigns (SpanishSpeaking)Project:Global Social Media Advertising Platform (MPO)Location:Lisbon, PortugalWork Model:On-siteStart Date:15 January 2026Relocation:Not providedWorking ScheduleInitial Phase (12-hour coverage):Monday to Sunday: 07:00 – 19:00Shifts:07:00 – 16:0010:00 – 19:002 rotational days...

  • Marketing Customer Support Specialist – Paid Campaigns

    Há 3 dias

    Lisboa, Lisboa, Portugal PerceptaLyn Tempo inteiro

    Marketing Customer Support Specialist – Paid Campaigns (ItalianSpeaking)Project:Global Social Media Advertising Platform (MPO)Location:Lisbon, PortugalWork Model:On-siteStart Date:29 January 2026Working ScheduleInitial Phase (12-hour coverage):Monday to Sunday: 07:00 – 19:00Shifts:07:00 – 16:0010:00 – 19:002 rotational days offFuture Phase (TBC by...

  • Marketing Customer Support Specialist – Paid Campaigns

    1 semana atrás

    Lisboa, Lisboa, Portugal Cbtalents Tempo inteiro

    Marketing Customer Support Specialist – Paid Campaigns (French Speaking) Location: Lisbon, Portugal Work Model: On-site Start Date: 29 January 2026 Working Schedule Initial Phase (12-hour coverage):Monday to Sunday: 07:00 – 19:00 Shifts: 07:00 – 16:00 or 10:00 – 19:00 2 rotational days off Future Phase (TBC by client):24/7 rotational shifts, Monday...

  • Marketing Customer Support Specialist – Paid Campaigns

    2 semanas atrás

    Lisboa, Lisboa, Portugal Cbtalents Tempo inteiro

    Marketing Customer Support Specialist – Paid Campaigns (French Speaking) Location: Lisbon, Portugal Work Model: On-site Start Date: 29 January 2026 Working Schedule Initial Phase (12-hour coverage):Monday to Sunday: 07:00 – 19:00 Shifts: 07:00 – 16:00 or 10:00 – 19:00 2 rotational days off Future Phase (TBC by client):24/7 rotational shifts, Monday...

  • Marketing Customer Support Specialist

    Há 7 dias

    Lisboa, Lisboa, Portugal EB Global Skills Tempo inteiro

    **Cross Border Talents Hiring: Marketing Customer Support SpecialistLanguages: Arabic | German | French | Italian | SpanishJob Type: Full-time | Permanent● Relocation available for EU citizens only**We're looking for Marketing Customer Support Specialists who combine strong paid advertising knowledge with a customer-focused mindset to support advertisers...

  • Marketing Customer Support Specialist

    2 semanas atrás

    Lisboa, Lisboa, Portugal C&D Talent Advisory - Academy Tempo inteiro

    Languages: Arabic | German | French | Italian | Spanish | Brazilian PortugeseJob Type: Full-time | PermanentRelocation available for EU citizens onlyWere looking for Marketing Customer Support Specialists who combine strong paid advertising knowledge with a customer-focused mindset to support advertisers and digital marketing clients.What Were Looking...

  • Marketing Customer Support Specialist

    1 semana atrás

    Lisboa, Lisboa, Portugal C&D Talent Advisory - Academy Tempo inteiro

    Languages: Arabic | German | French | Italian | Spanish|**Brazilian PortugeseJob Type: Full-time | PermanentRelocation available for EU citizens only**Were looking for Marketing Customer Support Specialists who combine strong paid advertising knowledge with a customer-focused mindset to support advertisers and digital marketing clients.What Were Looking...

  • Marketing Customer Support Specialist

    2 semanas atrás

    Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

    Job Title: Marketing Customer Support SpecialistLanguages: Arabic (Egypt, Jordan, UAE) + EnglishLocation Lisbon, Portugal Work Model: On-site Relocation not providedStart Dates15 January 202629 January 2026Working ScheduleInitial Phase (12-hour operation):Monday to SundayOperating hours: 07:00 – 19:002 rotating shifts:07:00 – 16:0010:00 – 19:00Later...