Customer Success Manager
1 semana atrás
The customer success manager will serve as the trusted & strategic advisor to key executive-level stakeholders within their assigned portfolio of accounts. You'll be responsible for customer onboarding, increasing user acquisition and engagement, ensuring retention and uncovering and closing upsell opportunities. In this role you will strive to improve customer satisfaction by understanding customer's novel business needs, setting in place actionable next steps, influencing product value add and protecting and growing annual recurring revenue within their assigned portfolio. If you are someone who has the ability to drive strong customer satisfaction scores, retain the customer, protect existing revenue, and grow the existing revenue by closing expansion sales, get in touch, we would love to meet you Your new adventure:
- Serve as the post-sale face of Pipedrive for strategic accounts to onboard customers by assessing their business needs to create a custom success plan to ensure adoption and value realization
- Proactively build and maintain strong 'high and wide' relationships with key stakeholders in assigned portfolio to actualize long term retention
- Use influence with key stakeholders to drive usage and adoption to ensure customer health and full product value attainment.
- Engage in continuous discovery with assigned accounts to uncover upsell opportunities to drive expansion revenue within their portfolio..
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
- Tailor content and communication style to service a variety of stakeholders from senior executives to end-users
- Act as a point of escalation, when required, to help manage customer expectations during security incidents
- Serve as the voice of the high value customer with internal teams, advocating for their business needs to keep cross functional teams abreast of changing market needs and customer pain points
- Engage in self-driven business study to ensure the ability to connect with and advise a diverse customer base from various industries
- Conduct customer calls via web-based video software utilizing the camera, screen-share and screen management features to foster strong relationships and ensure a smooth process
- 2+ years professional experience in Account Management/Customer Success within the tech industry
- Ability to manage competing priorities and adapt quickly in a fast paced environment, without losing personal touch with customers or strategy
- Excellent self-awareness in handling customer escalations by consistently adhering to all established workflows.
- A focus on keeping up to date with product changes and consistently having strong knowledge of product features
- Strength in effectively partnering with cross functional teams to infuse the customers voice and needs back into the business
- Excellent active listening skills in order to quickly synthesize information and offer advice in a synchronous environment with customers
- The capability to learn new systems (e.g. CRM) to track all customer-related activities and deliverables, pipeline management, and health of account in an efficient manner, and understanding multiple popular industry platforms to consult customers
- Passion for proactively investing in your own training and development across multiple business industries
- Fluency in English and French with ability to cater communication style and delivery to meet that of the stakeholder
- Experience with CRM and CSM (e.g. Gainsight) systems is an advantage
- A Bachelor's degree, and a CSM certification is a plus
- A value-driven work environment where people come first
- A lively bunch of colleagues from over 50 different countries, with offices in Lisbon, Tallinn, Tartu, Prague, London, Dublin, New York, Florida, Riga and Berlin
- A team serious about getting things done while not taking ourselves too seriously
- A world-class working environment full of the usual nice perks and some more
- Freedom to execute your ideas with a passionate and motivated team supporting you
- Flexible working hours as long as you're there for your team members
- Lots of room for personal and career development, with internal and external training opportunities
- Competitive salary including all the benefits you'd expect from a great employer (annual bonus system, health insurance, meal allowance, flexible benefits – you can choose whether to use the credit on parking, a public transport card, technology, etc.)
Pipedrive is an equal opportunity employer. We encourage diversity in the workplace regardless of age, gender, race, religion, disability, sexual orientation, gender identity or veteran status.
#LI-Hybrid #LI-GO We are looking for a Customer Success Manager - French Speaker, based in Lisbon, to join our team and act as a trusted advisor for their portfolio and key stakeholders.
If this is something for you, send us your resume (in English) or a link to your LinkedIn profile and please add why we should pay extra attention to your application.
-
Customer Success Manager
Há 15 horas
Lisboa, Lisboa, Portugal TITAN Tempo inteiroTITAN is a no-code, web-based platform within the Salesforce ecosystem for seamless form creation, data collection, and workflow automation.As a Customer Success Manager, you'll manage client onboarding, expansions, and renewals while leveraging technical expertise with a strategic business mindset to build strong customer relationships and identify growth...
-
Customer Success Manager
Há 5 dias
Lisboa, Lisboa, Portugal SecurityScorecard Tempo inteiroAbout SecurityScorecard:SecurityScorecard is the global leader in cybersecurity ratings, with over 12 million companies continuously rated, operating in 64 countries. Founded in 2013 by security and risk experts Dr. Alex Yampolskiy and Sam Kassoumeh and funded by world-class investors, SecurityScorecard's patented rating technology is used by over 25,000...
-
Manager, Customer Success
Há 14 horas
Lisboa, Lisboa, Portugal Mastercard Tempo inteiroOur PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships...
-
Customer Success Manager
Há 14 horas
Lisboa, Lisboa, Portugal RoomRaccoon Hotel Tech Tempo inteiroRoleDepartment: Customer SuccessLocation: On-site (Lisbon)Contract Type: Full-time (Permanent)Language Requirement: Fluent French & Italian or Spanish (native speaker)About RoomRaccoonRoomRaccoon is an award-winning, all-in-one hotel management system (HMS) on a mission to revolutionise the way independent hotels operate. Since our founding in 2017, we've...
-
Jr. Customer Success Manager
1 semana atrás
Lisboa, Lisboa, Portugal Uber Tempo inteiroAbout the RoleAs an Account Coordinator / Jr. Customer Success Manager you will play a key role in ensuring business success by supporting both merchants and internal account teams with setup and admin tasks, documentation, reporting and data analysis, among other activities.What the Candidate Will Need / Bonus Points- What the Candidate Will Do - Assisting...
-
Customer Success Manager
Há 4 dias
Lisboa, Lisboa, Portugal Sur Tempo inteiroAs a Customer Success Manager you will act as a strategic partner to our customers. In this role, you will be responsible for ensuring that our customers have a positive experience with our products by providing strategic guidance, proactive engagement, and overseeing their journey from onboarding to renewal.Responsibilities:Act as the primary point of...
-
Customer Success Manager
1 semana atrás
Lisboa, Lisboa, Portugal Pipedrive Tempo inteiroWe believe it takes great people to create a great product. That's why our team lives our company values, and we hire based on them, too. Since 2010, Pipedrive has been on a mission to support sales and marketing teams with easy-to-use, powerful tools that make everyday work faster and easier. Today, our cloud-based software is trusted by over 100,000...
-
Customer Success Manager
Há 5 dias
Lisboa, Lisboa, Portugal Pipedrive Tempo inteiroWe believe it takes great people to create a great product. That's why our team lives our company values, and we hire based on them, too. Since 2010, Pipedrive has been on a mission to support sales and marketing teams with easy-to-use, powerful tools that make everyday work faster and easier. Today, our cloud-based software is trusted by over 100,000...
-
Customer Success Manager
2 semanas atrás
Lisboa, Lisboa, Portugal Pipedrive Tempo inteiroWe believe it takes great people to create a great product. That's why our team lives our company values, and we hire based on them, too. Since 2010, Pipedrive has been on a mission to support sales and marketing teams with easy-to-use, powerful tools that make everyday work faster and easier. Today, our cloud-based software is trusted by over 100,000...
-
Associate Customer Success Manager
1 semana atrás
Lisboa, Lisboa, Portugal Bitsight Tempo inteiroBitsight is a cyber risk management leader transforming how companies manage exposure, performance, and risk for themselves and their third parties. Companies rely on Bitsight to prioritize their cybersecurity investments, build greater trust within their ecosystem, and reduce their chances of financial loss.Built on over a decade of technological...
