Customer Success Manager

Há 6 horas

Lisboa, Lisboa, Portugal Sur Tempo inteiro

As a Customer Success Manager you will act as a strategic partner to our customers. In this role, you will be responsible for ensuring that our customers have a positive experience with our products by providing strategic guidance, proactive engagement, and overseeing their journey from onboarding to renewal.

Responsibilities:
  • Act as the primary point of contact between our customers and our internal teams (Sales, Product, and Support) to ensure effective communication and collaboration.
  • Provide strategic support and guidance to our customers by answering product-related questions, creating educational resources, and training them on best practices.
  • Collaborate with our Sales team to identify expansion opportunities and ensure seamless handoffs.
  • Oversee customer health and engagement efforts, such as business reviews, onboarding plans, and case study generation.
  • Develop a deep understanding of our products and customers' goals to ensure that our solutions are tailored to their business needs.
  • Work with our Product team by acting as the "Voice of the Customer" to ensure that our products meet market needs and maintain high quality.
  • Continuously monitor account usage and industry trends to identify opportunities for value realization and churn prevention.

Requirements

  • C1 English or equivalent
  • 3+ years of experience in a Customer Success or Account Management role (SaaS preferred).
  • General understanding of email marketing, data quality, or SaaS platforms.
  • Excellent communication and collaboration skills to effectively bridge the gap between customers and internal teams.
  • Proven ability to manage a book of business and competing priorities in a fast-paced environment.
  • Experience with retention strategies, upselling, and customer onboarding is preferred.
  • Ability to think strategically to properly prioritize tasks and drive customer outcomes.

Nice to Have: Email and Deliverability Domain

  • Practical understanding of email deliverability fundamentals including reputation, mailbox provider behavior, and bounce or deferral handling.
  • Familiarity with email authentication and DNS concepts including SPF, DKIM, DMARC, and MX or TXT records.
  • Understanding of SMTP mechanics such as handshakes, response codes, and safe retry strategies.
  • Experience identifying and handling low-quality or risky email data such as disposable, role-based, typo, or catch-all addresses.
  • Experience building safeguards around email data handling including redaction, privacy controls, and non-production send protections.
  • Comfort using AI-assisted development tools responsibly while maintaining strong engineering judgment, code quality, and test coverage.

Benefits

  • Base Salary: $2400 to $2600
  • Unlimited PTO
  • Holidays: US or local

  • Customer Success Manager

    2 semanas atrás

    Lisboa, Lisboa, Portugal Pleo Tempo inteiro

    Customer Success Manager - UKILocationLisbonTeamCustomer ExperienceMessy spend management is tricky business. And tedious processes are a lose-lose situation for all involved, not just finance. At Pleo, we're changing that. We build spend solutions that make managing money seamless, empowering, and surprisingly effective for finance teams and employees...

  • Customer Success Manager

    Há 2 dias

    Lisboa, Lisboa, Portugal SecurityScorecard Tempo inteiro

    About SecurityScorecard:SecurityScorecard is the global leader in cybersecurity ratings, with over 12 million companies continuously rated, operating in 64 countries. Founded in 2013 by security and risk experts Dr. Alex Yampolskiy and Sam Kassoumeh and funded by world-class investors, SecurityScorecard's patented rating technology is used by over 25,000...

  • Jr. Customer Success Manager

    Há 7 dias

    Lisboa, Lisboa, Portugal Uber Tempo inteiro

    About the RoleAs an Account Coordinator / Jr. Customer Success Manager you will play a key role in ensuring business success by supporting both merchants and internal account teams with setup and admin tasks, documentation, reporting and data analysis, among other activities.What the Candidate Will Need / Bonus Points- What the Candidate Will Do - Assisting...

  • Customer Success Manager

    1 semana atrás

    Lisboa, Lisboa, Portugal Pipedrive Tempo inteiro

    We believe it takes great people to create a great product. That's why our team lives our company values, and we hire based on them, too. Since 2010, Pipedrive has been on a mission to support sales and marketing teams with easy-to-use, powerful tools that make everyday work faster and easier. Today, our cloud-based software is trusted by over 100,000...

  • Customer Success Manager

    Há 7 dias

    Lisboa, Lisboa, Portugal Pipedrive Tempo inteiro

    We believe it takes great people to create a great product. That's why our team lives our company values, and we hire based on them, too. Since 2010, Pipedrive has been on a mission to support sales and marketing teams with easy-to-use, powerful tools that make everyday work faster and easier. Today, our cloud-based software is trusted by over 100,000...

  • Customer Success Manager

    Há 7 dias

    Lisboa, Lisboa, Portugal Pipedrive Tempo inteiro

    We believe it takes great people to create a great product. That's why our team lives our company values, and we hire based on them, too. Since 2010, Pipedrive has been on a mission to support sales and marketing teams with easy-to-use, powerful tools that make everyday work faster and easier. Today, our cloud-based software is trusted by over 100,000...

  • Customer Success Manager

    Há 2 dias

    Lisboa, Lisboa, Portugal Pipedrive Tempo inteiro

    We believe it takes great people to create a great product. That's why our team lives our company values, and we hire based on them, too. Since 2010, Pipedrive has been on a mission to support sales and marketing teams with easy-to-use, powerful tools that make everyday work faster and easier. Today, our cloud-based software is trusted by over 100,000...

  • Associate Customer Success Manager

    Há 7 dias

    Lisboa, Lisboa, Portugal Bitsight Tempo inteiro

    Bitsight is a cyber risk management leader transforming how companies manage exposure, performance, and risk for themselves and their third parties. Companies rely on Bitsight to prioritize their cybersecurity investments, build greater trust within their ecosystem, and reduce their chances of financial loss.Built on over a decade of technological...

  • Associate Customer Success Manager

    Há 7 dias

    Lisboa, Lisboa, Portugal BitSight Technologies Tempo inteiro

    Bitsight is a cyber risk management leader transforming how companies manage exposure, performance, and risk for themselves and their third parties. Companies rely on Bitsight to prioritize their cybersecurity investments, build greater trust within their ecosystem, and reduce their chances of financial loss.Built on over a decade of technological...

  • Customer Success Manager

    Há 5 dias

    Lisboa, Lisboa, Portugal InnoTech Tempo inteiro

    A Company you will be happy to grow withAt InnoTech, it´s all about connecting people with business through technology.We care about you, yourhappiness, and yourwell-being.We seek people who want to learn and further improve their skills with us –growthis part of our DNA, and that's why we're proud to be certified as aGreat Place to Workand to beamong the...