Italian-speaking Client Relations Coordinator

Há 7 horas

Amadora, Lisboa, Portugal CBT Tempo inteiro


Job Title: Italian-speaking Client Relations Coordinator (Malta-based)

Location: Malta (Local candidates only)

Job Type: Full-time

Salary: Competitive salary + benefits

About the Company:
We are a renowned global company that values strong relationships with our clients. We are seeking a dedicated and skilled Italian-speaking Client Relations Coordinator to join our team in Malta. If you are passionate about building and maintaining client relationships while providing top-tier service, this opportunity is perfect for you.

Key Responsibilities:

  • Act as the primary point of contact for Italian-speaking clients, ensuring clear, professional, and timely communication.
  • Build and nurture long-term relationships with clients, understanding their needs and ensuring high levels of satisfaction.
  • Coordinate with internal teams to deliver tailored solutions for clients, addressing inquiries, issues, and requests.
  • Assist in onboarding new clients, ensuring a smooth and seamless experience.
  • Handle client feedback, concerns, and escalations with a solution-oriented approach.
  • Monitor client accounts and proactively address any issues or areas of improvement.
  • Ensure that all client interactions are accurately documented in the CRM system for effective follow-up.
  • Prepare reports and provide updates to clients as needed, ensuring they are informed and satisfied with our services.
  • Collaborate with other departments to ensure that client needs are met and expectations exceeded.
  • Contribute ideas to improve client relations processes and enhance the overall client experience.

Requirements:

  • Fluent in Italian (both written and spoken); proficiency in English is required.
  • Previous experience in a client relations, account management, or customer support role is a plus.
  • Excellent communication and interpersonal skills, with the ability to build rapport and manage client expectations effectively.
  • Strong problem-solving skills and a proactive approach to addressing client needs.
  • Ability to work independently and as part of a team, managing multiple tasks effectively.
  • Detail-oriented with strong organizational and time-management skills.
  • A client-first mentality with a passion for delivering exceptional service.
  • Ability to thrive in a fast-paced, dynamic environment.

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