Manager, Customer Onboarding and Partnership

Job Title:

Manager, Customer Onboarding and Partnership

Overview:

Manager, Franchise Growth & Enablement

Who is Mastercard?

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Overview

The Franchise model is the cornerstone of Mastercard's success, fostering trust and confidence in our brand for nearly 60 years. It's the driving force behind our competitive edge, enabling global operations at scale and driving innovation in traditional carded payments as well as new payment flows. Through this powerful business model, we ensure that everyday hundreds of millions of consumers, merchants, and banks make, accept, and approve payments with complete peace of mind. The Franchise team shapes the payments ecosystem by establishing principles and foundational standards, onboarding new participants, enabling disputes processes, and ensuring the safety and integrity of our network….all while driving Innovative concepts. Franchise is committed to ensuring the continued growth of Mastercard and the long-term health of the payments ecosystem.

Role

Franchise Growth & Enablement is seeking a Manager to join a global team that executes and coordinates delivery of critical Business and Customer centric technical enhancements to multiple platforms. The resonsibilities of this role will predominantly be focused on technology and process transformation in partnership with other team members:

Drive roadmap in partnership with tech team to complete final stages of a major XL platform decommissioning project

Coordinate internal and external communications on decommissioning and platform enhancements

Partner with other team members to ensure legacy workstreams within the decommissioned platform are transitioned to other tools

Work with SMEs to ensure design and UX best practices are captured and incorporated into new process flows

Participate in necessary UAT for new tools and related enhancements

Partner with other team members to integrate stakeholder feedback, and business functional needs to inform Franchise Growth and Enablement's 5 year enhancement and innovation roadmap with an eye to digital activity customers

All About You

The ideal candidate for this position can demonstrate the following::

Proven ability to engage and be effective in technical discussions that inform business strategy and drive decision making.

Ability to learn and navigate complex technical infrastructure to help drive execution of platform enhancements.

Strong ability to work cross functionally with business, product and technical teams, across multiple time zones and building trust.

Highly responsive to urgent needs and ability to prioritize daily work as such.

Capable of multi-tasking in a fast-paced environment with strong attention to detail

Strong Communication (written and verbal) and interpersonal skills

Excellent time management, planning and organizational skills

High efficiency using data and stakeholder feedback to support thinking/ build recommendations as needed

Focus on customer driven needs and ability to prioritize and balance with business needs

Payment or network payments experience preferred

Corporate Security Responsibility

Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must:

Abide by Mastercard's security policies and practices;

Ensure the confidentiality and integrity of the information being accessed;

Report any suspected information security violation or breach, and

Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

NOTE: Candidates go through a thorough screening and interview process. There is no need to include all preferred skills in the job description.To find US Salary Ranges, visit People Place. Under the Compensation tab, select "Salary Structures." Within the text of "Salary Structures," click on the link "salary structures 2025," through which you will be able to access the salary ranges for each Mastercard job family. For more information regarding US benefits, visit People Place and review the Benefits tab and the Time Off & Leave tab.

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