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German Customer Support in Lisbon
2 semanas atrás
Take Your Career to the Next Level
We're on the lookout for a proactive and service-oriented Customer Support Specialist to become a key player in our energetic team. If you're adaptable, thrive under pressure, and love helping people, this opportunity is made for you
Role Overview:
As a Customer Support Specialist, you'll be the go-to person for customers, delivering outstanding assistance through multiple communication channels. Your strong problem-solving skills and clear communication will be essential in creating a seamless support experience.
Key Responsibilities:
- Offer responsive, high-quality support through phone, chat, email, and social media
- Guide customers through account setup, login issues, identity verification, transactions, and technical queries
- Ensure every customer interaction is professional, empathetic, and solution-focused
- Respond to requests swiftly and accurately, maintaining a customer-first mindset
- Build lasting relationships through clear and supportive communication
- Follow internal procedures while consistently delivering top-tier service
- Provide feedback and suggestions to boost service quality and efficiency
Requirements:
- Fluent in German (C2 level)
- Fluent in English (B2 level)
- EU Citizenship or Portuguese Residency Card
- 0-1 year experience in customer support
- Strong leadership, analytical, and communication skills
- Eagerness to learn and grow
Why Join Us:
- Attractive Salary: Competitive compensation that values your skills
- Performance Bonus: Recognizing your achievements
- Meal Allowance: Covering your daily meals
- Transportation Support: Assisting with commuting costs
- Health & Life Insurance: Comprehensive protection for your well-being
- Relocation Package: Assistance to make your move smooth and stress-free
- Onsite Work: Engage and grow in a collaborative office environment
Ready to take the next step? Apply today and be part of a team that values innovation and excellence
